[Hiring] Senior Product Manager, Cloud Platform @Servers.com

Role Description

We are looking for a Senior Product Manager to own our core cloud platform, covering cloud compute, cloud storage, disaster recovery, and compute-adjacent managed services such as managed databases and backup. This is the foundational cloud layer that the rest of the business runs on.

You will form and drive the cloud compute strategy, own the end-to-end product lifecycle, and define the evolution of the platform into an industry-leading solution. Your scope includes the full compute stack:

• Instance types
• Templates
• Sizing
• Right-sizing automation
• Upgrade paths
• Hardware strategy
• Disaster recovery and data protection capabilities

This is a high-ownership role. You will own the revenue strategy, Net Revenue Retention (NRR), and the enterprise customer experience. You think like a general manager: deeply technical, commercially sharp, and focused on outcomes over output.

What You Will Do

• Strategy and Vision
  • Define and drive the product strategy across cloud compute, cloud storage, and compute-adjacent managed services.
  • Build a multi-year roadmap that creates meaningful differentiation in the managed cloud and Infrastructure-as-a-Service (IaaS) market.
  • Drive compute modernization strategy, including template consolidation, hardware unification, and migration paths across server tiers.
  • Identify where to build, buy, or partner for capabilities such as disaster recovery, backup, and managed databases.
  • Conduct competitive analysis across hyperscalers, alternative cloud providers, and managed hosting to inform positioning and prioritization.
  • Translate market trends, customer needs, and technical shifts into clear strategic bets.
• Product Ownership
  • Own the full product lifecycle from discovery through delivery, adoption, and iteration.
  • Own the compute product surface: instance types, sizing, templates, provisioning, upgrade paths, and right-sizing automation.
  • Own cloud storage and data protection: block/object storage, archival tiers, backup, and disaster recovery across multiple recovery profiles.
  • Define requirements, write specifications, and drive execution with engineering, design, and go-to-market teams.
  • Make trade-off decisions across scope, timeline, and technical debt with confidence.
• Revenue and Commercial Impact
  • Own the revenue strategy for the cloud platform, including pricing, packaging, and expansion motions.
  • Drive NRR through upsell, cross-sell, right-sizing automation, and retention-focused product improvements.
  • Partner with sales and solutions teams to shape deal strategy for enterprise accounts.
  • Define and track product-level financial metrics (Annual Recurring Revenue (ARR), gross margin, cost-to-serve, customer lifetime value).
  • Understand how compute and storage pricing, tiering, and packaging decisions impact both customer behavior and unit economics.
• Customer and Market Focus
  • Deeply understand enterprise infrastructure buyers, their constraints, buying behavior, and decision criteria.
  • Translate pain points such as cost unpredictability, data protection gaps, vendor lock-in, and infrastructure complexity into product strategy.
  • Engage directly with customers, partners, and the broader infrastructure community to validate direction and gather signal.
  • Build feedback loops with customer-facing teams to continuously inform the roadmap.
• Cross-Functional Leadership
  • Work directly with engineering leadership to influence technical architecture decisions across the compute and storage stack.
  • Collaborate with marketing on positioning, messaging, and go-to-market strategy.
  • Align with other product managers across the platform (networking, edge, security, application services) to ensure platform coherence.
  • Partner with hardware and data center operations teams on capacity planning, hardware lifecycle, and infrastructure efficiency.

Qualifications

• 7+ years of product management experience in cloud infrastructure, IaaS, or hosting.
• Deep technical fluency in compute (virtualization, hypervisors, bare metal, dedicated servers) and storage (block, object, archival, backup, disaster recovery).
• Experience owning compute or storage products end-to-end, including instance types, sizing, provisioning, and pricing.
• Track record of owning a P&L or revenue line for an infrastructure product.
• Experience building products for enterprise buyers with complex procurement, compliance, and integration requirements.
• Demonstrated ability to define and execute a multi-year product strategy, not just ship features.
• Strong commercial instinct: you understand pricing, tiering, NRR, and how product decisions translate to revenue.
• Experience with compute modernization, hardware lifecycle strategy, or platform migration initiatives.
• Excellent written and verbal communication skills.

Preferred

• Experience at a cloud infrastructure provider, managed hosting company, or alternative cloud platform (not exclusively hyperscaler background).
• Familiarity with disaster recovery and business continuity products (DRaaS, backup-as-a-service, replication tiers).
• Experience with managed database services (PostgreSQL, MySQL, or similar).
• Familiarity with compliance-driven environments (HIPAA, PCI-DSS, SOC 2).
• Experience with cloud repatriation strategies and the economics of public cloud vs. dedicated infrastructure.
• Exposure to GPU compute, AI/ML infrastructure, or high-performance computing (HPC) workloads.
• Background in consultative or solutions-led sales motions.

Benefits

• Own a foundational product line at a company with real infrastructure scale and a clear strategic direction.
• Work with enterprises running real workloads with real constraints.
• Shape the core compute and storage platform, not just one feature area within a massive org.
• Help define what the alternative to public cloud looks like for the next generation of infrastructure buyers.

Company Description

Nexcess is a managed cloud infrastructure company operating across 16 global data centers, serving 185,000+ customers on 100,000+ servers. We deliver expert-managed cloud hosting, networking, storage, and compliance-ready environments for enterprises that need performance, predictability, and control.