[Hiring] Senior Product Manager, Chat AI & Automation @Natera

Role Description

The Senior Product Manager will be responsible for driving the strategy, development and optimization of chat-based automation experiences powered by Generative AI. We are seeking an innovative, entrepreneurial product leader with direct experience in building, deploying and scaling chat automation products to enhance patient, provider, and internal operational interactions.

In this role, you will collaborate closely with cross-functional teams across Natera to design, build, and launch AI-driven chat solutions that reduce friction, improve service quality, and deliver measurable business impact.

If you’re passionate about building the next generation of natural, intuitive, and human-like chat experiences using Generative AI, this is the role for you.

Qualifications

• Proven, hands-on experience designing, launching, and scaling chat automation or conversational AI products.
• Deep understanding of Generative AI, LLMs, conversational design patterns, and retrieval-augmented generation (RAG) architectures.
• Experience in AI model evaluation, working with APIs or frameworks such as OpenAI or Anthropic.
• Demonstrated ability to translate business needs into AI-driven solutions.
• Proven record of driving transformation through AI innovation; adaptable, hands-on, and strategic problem solver.
• Excellent cross-functional collaboration skills and ability to work with technical and non-technical stakeholders.
• Highly analytical with strong problem-solving skills; comfortable using data (SQL proficiency preferred) to drive product decisions.
• Bachelor's degree in computer science, engineering, business or related field.
• 5+ years of experience in software development, or digital product management.

Requirements

• Lead the vision, strategy, and roadmap for Natera’s chat automation initiatives.
• Identify and prioritize high-value chat automation opportunities across patient, provider, and internal support journeys.
• Collaborate with engineering and design teams to define product requirements (PRDs, user stories, user flows).
• Partner closely with UX and design teams to define and deliver the end-to-end customer experience for chat.
• Evaluate and integrate third-party technologies to accelerate development and improve performance.
• Develop and track success metrics to measure impact and identify continuous improvement opportunities.
• Partner with business and operations teams to ensure seamless adoption and workflow integration of new AI features.
• Stay ahead of emerging trends in Generative AI, conversational AI, and chat UX.

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Free testing for Natera employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Generous employee referral program.