[Hiring] Senior Product Manager, AI-native platform @Thanx

Role Description

You will own a meaningful area of the next generation of the Thanx platform, end to end, from the customer problem to the shipped product to whether it actually moved the business. This is real product, for real restaurant brands, on real data.

• The surface area is wider than “loyalty software” suggests. Thanx today spans:
• Consumer experiences: Branded mobile apps and web ordering used by millions of restaurant guests, each brand distinct on a shared foundation.
• Loyalty: Points, tiers, check-in and card-linked programs, redeemable online and in-store.
• Marketing automation and CRM: Segmentation (including SegmentAI), campaigns, offers, and A/B testing in a self-serve merchant dashboard.
• Data and reporting: Capture rate, Insights Lab, guest identity resolution, and the warehouse underneath it all.
• AI products in market: RecoveryAI, SegmentAI, and a merchant-facing MCP server that puts a brand’s Thanx data inside the AI assistant they already use.
• Integrations: The POS and ordering systems restaurants actually run on: Toast, Square, NCR Aloha, PAR Brink, Qu, Revel, Olo, and others.
• There is a lot of surface area and not many PMs. That means real ownership: the decisions you make change how hundreds of brands run their guest relationships, and the data comes back fast enough to tell you whether you were right.
• We are profitable, with industry-leading retention, and we are long past the search for product-market fit. We are rebuilding the platform around AI, and this role is about what that platform becomes next.

Qualifications

• 5+ years of product management experience, with a track record of shipping products that real customers use and pay for. Ideally B2B SaaS, ideally data-heavy.
• Hands-on with AI tooling, in practice, not in a slide deck.
• Customer-obsessed and evidence-driven.
• Technical fluency: You can read a schema, write a query, follow a pull request, and hold your own with engineers on tradeoffs.
• Strong written thinking: Clear, precise writing is the core craft.
• High ownership in ambiguity: You thrive with a broad mandate and little process.
• Based in the US or Canada: We’re 100% remote, almost entirely in North America.

Requirements

• Experience with restaurants, retail, commerce, POS or ordering integrations, loyalty, or marketing technology.
• Experience shipping AI- or ML-powered product features: recommendations, segmentation, agents, or conversational interfaces.
• Experience with two-sided products, where the buyer (the brand) and the end user (the guest) aren’t the same person.
• A public trail of thinking, whether writing, talks, or open-source tooling, on how product work is changing.

Benefits

• US - Tier 1: $161,000 - $180,000 USD
• US - Tier 2: $148,000 - $163,000 USD
• US - Tier 3: $140,000 - $155,000 USD
• Canada: $140,000 - $161,000 CAD

Application Process

This position is an existing vacancy. We use AI-assisted tools to help review applications. Every application is also reviewed by a person, and no hiring decision is made by an automated system alone. If you’d like to know more about how we use these tools, ask your recruiter at any point in the process.

Accommodations

If you need an accommodation at any stage of the application or interview process, contact [email protected] and we will work with you to arrange it.

Ready to change your life? Apply now!

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.