[Hiring] Senior Product Manager, AI @Eleanor Health

Role Description

We are hiring a Senior Product Manager, AI to drive Eleanor Health’s AI product strategy and execution. This is a high-visibility, high-impact role at the intersection of technology and clinical operations. You will lead the evaluation, deployment, and iteration of AI-powered tools that directly improve how community members access care and how our teams operate day-to-day.

This role is being created because AI is a top strategic priority for Eleanor Health — not as a future initiative, but as an active one. We are actively deploying AI-powered tools focused on AI voice and SMS agents to improve community member access, and have deployed Claude Enterprise to key employees to expand how our team works with AI. The opportunity ahead includes:

• Outbound AI for lead conversion
• Pre-visit data collection
• Transcript and call analysis
• AI-driven scheduling optimization

This person will own all of it.

Qualifications

• 5+ years of experience as a product manager, with a demonstrated track record of taking products from concept through deployment and actively using AI tools as part of how you work today
• Demonstrated ability to take an AI product from evaluation through deployment — not just strategy, but execution
• Experience working in or with healthcare organizations, with a working understanding of HIPAA compliance and clinical workflows
• Proven ability to manage vendor relationships: evaluating options, running structured assessments, negotiating contracts, and holding vendors accountable post-launch
• Strong cross-functional collaboration skills — ability to partner with clinical, operations, and engineering teams simultaneously
• Comfort with ambiguity: this role is building something new, and the person who thrives here shapes the path rather than following one
• Excellent communication skills — ability to translate technical complexity into clear business decisions for executive audiences

Requirements

• Experience with AI voice agents, conversational AI, or SMS automation platforms in a healthcare setting
• Direct experience with athenahealth or similar EHR systems
• Background at a behavioral health, SUD treatment, or multi-state virtual care organization
• Familiarity with clinical safety considerations specific to behavioral health — crisis protocols, scope of practice boundaries, de-escalation requirements
• Experience deploying large language models (LLMs) or AI assistants in a healthcare context
• Background at a tech-enabled healthcare company that went through a similar AI adoption or automation phase

Benefits

• Generous Paid Time Off (prorated for new employees)
• 12 Vacation days
• 12 Wellness (Sick) days
• 3 Floating holidays
• 9 Company-observed holidays
• Jury Duty, Voting Leave, and other forms of paid time off may be available
• Eleanor-paid medical and dental insurance plans, with affordable vision coverage
• 401(k) plan with 3% match
• Short-term disability
• Long Term Disability (employee paid)
• Life Insurance (both Eleanor and employee-paid options available)
• Family Medical Leave for approved family and medical reasons
• Wellness Perks & Benefits including mindfulness app reimbursement and EAP with eight face-to-face sessions
• Virtual health and wellness visits covered by our medical plan