[Hiring] Senior Product Manager @HighlightTA

Role Description

The Senior Product Manager (12-month contract) role is responsible for developing and executing product strategies and roadmaps aligned with business goals and market trends. The role drives the product development process through collaboration with cross-functional teams and utilisation of market research to inform product decisions. This role will have a strong external focus, engaging with customers, global stakeholders and industry sources to refine and prioritise the strategic direction of the solution.

Key Responsibilities

• Product Strategy and Planning
  • Develop and execute product strategies and roadmaps aligned with overall business goals and market trends.
  • Define and prioritise product requirements, user stories, and use cases based on customer needs and business objectives.
  • Conduct market research, competitive analysis, and customer insights to inform product decisions.
  • Collaborate with cross-functional teams to gather input and ensure smooth product development and launch.
  • Identify market opportunities, emerging trends, and customer pain points to drive product innovation.
  • Define and communicate the product vision, roadmap, and strategy to internal and external stakeholders.
  • Discover and validate market problems for both existing and future customers.
• Product Development
  • Drive the product development process from concept to launch, including defining product specifications, collaborating with engineering teams, and overseeing testing and quality assurance.
  • Build and own the product roadmap of incremental improvements and iterative development.
  • Collaborate with marketing and sales teams to develop product collateral, sales enablement tools, and marketing campaigns to drive product adoption and revenue growth.
  • Provide input into go-to-market strategies, product positioning, and messaging for product launches.
  • Analyze customer feedback and user testing to inform product decisions and iterate on features and functionality.
  • Define and track product performance metrics, conduct data analysis, and generate insights to measure product success and identify areas for improvement.
  • Research and evaluate new technologies, industry trends, and competitor offerings to identify opportunities for product differentiation and competitive advantage.
• Cross-Functional Collaboration, Communication and Mentorship
  • Collaborate with cross-functional teams, including engineering, design, marketing, sales, and customer success, to ensure alignment and smooth execution of product initiatives.
  • Build relationships and maintain open lines of communication within the company and with key external stakeholders.
  • Create and distribute regular updates on changes and progress within the solution roadmap.
  • Foster a collaborative and inclusive culture within the product team and across the organisation.
  • Provide guidance and mentorship to junior team members and contribute to their professional growth and development.
• Support Build Processes
  • Write user stories that reflect key outputs from a customer perspective, so the engineering team has sufficient context, requirements, and a clear “definition of done.”
  • Contribute to the engineering planning process by sharing insights on product strategy and vision.
  • Participate in relevant scrum ceremonies, such as sprint planning and sprint reviews, as a key stakeholder.
  • Determine buy, build, or partner decisions.
  • Conduct high-level technology assessments to determine suitability for use in the product.
  • Monitor delivery progress and communicate with stakeholders on delays and launch timeframes so dependencies can be managed.
• Product Performance and Profitability Analysis
  • Develop profitability calculations on the potential or actual success of a proposition using ROI, cost of delay, or other modelling tools to determine which products and features to add, keep, retire, or grow.
  • Define and analyse product success metrics to evaluate the product and any changes or new features launched.
  • Perform data analysis in collaboration with the BI team to extract product usage statistics.
  • Gather and organise market research to develop and articulate the positioning and value of a proposition in various markets.
  • Work with key customers, analysts, and members of the global organisation to gather requirements for future releases based on feedback.

Qualifications

• Proven track record of successfully developing and launching software (SaaS) products, preferably in a global or fast-paced startup environment.
• Deep experience with product development processes, methodologies, and best practices covering the product lifecycle.
• Demonstrated experience owning and driving product strategy, roadmap planning, and product lifecycle management.
• Demonstrated ability to collaborate with cross-functional teams, including engineering, design, marketing, sales, support, and customer success, to achieve successful product outcomes.
• Experience conducting market research, competitive analysis, and customer insights to inform product decisions.
• Data-driven mindset, with experience analyzing verification performance metrics, running experiments, and leveraging insights to drive product improvements.
• Excellent communication skills across all mediums.
• This role involves frequent travel (up to 20%).

Bonus

• Experience in product management for enterprise-level or B2B SaaS products.
• Track record of successfully working with global remote teams.
• Experience with go-to-market strategies and product positioning.
• Experience with Agile or Scrum methodologies, and familiarity with product management tools such as Jira, Asana, or Trello.
• Experience with decision engines and billing systems.

Our Culture

• Certn is a remote-first company with a high-performance edge.
• We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy.
• Ambition here is about lifting people up, not stepping on toes.
• We think like owners and execute with urgency.
• We’re customer-obsessed and always learning.
• We give real feedback and hold each other to high standards.

AI in Our Culture

• We’re AI enthusiasts. From Ops to Legal, Product to People & Culture, we use AI to move faster, make smarter decisions, and build better experiences.
• We believe in using AI intentionally - ethically, creatively, and always in service of delivering more for our customers and each other.
• Don’t worry if you’re not an expert; curiosity and a willingness to learn matter most.

Come As You Are

We’re committed to building a workplace that’s diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we’ve got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within Certn.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth.