[Hiring] Senior Product Manager @A Place for Mom

Role Description

Caregiving is broken. Families facing one of the hardest decisions of their lives are left to navigate it alone, with little clarity on what their loved one needs or where to find it. A Place for Mom is building the AI-powered platform to change that, and to step-change the industry standard for finding the right senior care option for loved ones. This role is a pivotal part of that equation: connecting families, through advisors, to the providers who can care for them.

We are looking for a Senior Product Manager to own how A Place for Mom advisors reach families across phone, SMS, and chat, and the intelligence built on those conversations, from the first call through to the move.

You will design and ship the systems advisors rely on in every conversation:

• The channels they use to connect
• The live transcript those conversations produce
• The real-time coaching and insights built on top of it

You will partner across Product, Engineering, Data, Sales, Sales Operations, and Compliance, and own measurable outcomes in connection rate, advisor efficiency, and move-in rate.

This is an AI-native product role with deep technical fluency, not a telephony role with AI seasoning. If you use AI to do your own best work every day, think at the architecture level, and want to turn every family conversation into an input to the product, this is for you.

Qualifications

• 5–8+ years of experience in product management, including shipping real-time, conversational, or communications products such as contact center, telephony, messaging, or voice
• AI-native in how you work, not just in what you build: you use LLMs and agents every day to research, prototype, analyze, and ship, running work in parallel and putting interactive prototypes in front of people instead of decks
• Hands-on experience applying LLMs to real data: you connect models directly to data sources to explore on your own, and you have used them to analyze conversations at scale, defining the signals to extract before you run the analysis
• Sound judgment on where AI belongs: you know when a deterministic system beats an agentic one, especially where attribution matters, and how to give a deterministic flow an agentic feel
• Technical fluency at the architecture level, including APIs, event streams, data models, identity resolution, and real-time transcription pipelines, and the ability to shape sequencing around technical constraints and hard dependencies
• A habit of starting with a quantifiable wedge, not the whole vision, and building reusable primitives that outlast the platform they launch on
• Comfort acting on directional signal while being explicit about confidence, paired with the rigor to validate at scale before you commit
• Proven ability to write clear requirements, run experiments, partner closely with engineering, and own delivery end-to-end
• Experience aligning sales leadership, operations, compliance, and engineering around a shared roadmap

Requirements

• Build real-time, in-app coaching and insights that guide advisors during the call, not after it
• Build call scoring and coaching dashboards that give sales managers clear coaching opportunities, scored off our own transcripts inside our own product
• Define where leads go after referral, whether they stay with their current advisor or move to a dedicated follow-up advisor, and how they are prioritized
• Own the treatment each family receives: the mix and cadence of calls, SMS, and email, and the outreach strategy that keeps families engaged through a long decision
• Build do-not-call and consent requirements into every channel from the start, so families' stated preferences are honored everywhere
• Partner with our provider-facing teams to deliver live transfer to senior care partners across our network
• Define metrics, baselines, and targets for connection rate, calls per family, advisor coaching behaviors, and move-in rate; set hypotheses and lead learning agendas
• Instrument every launch so we know what moved the outcome, and translate what we learn into clear investment recommendations

Benefits

• 401(k) plus match
• Dental insurance
• Health insurance
• Vision Insurance
• Paid Time Off

Company Description

A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other.

We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.