[Hiring] Senior Product Manager @National Debt Relief

Role Description

National Debt Relief's Senior Product Manager owns a portfolio of customer-facing and operational products that shape how clients experience their debt relief journey and how our internal teams support them. This role sits at the intersection of business operations, engineering, and data — leading problem definition, prioritization, and end-to-end delivery for complex, system-driven workflows that directly impact client outcomes and business KPIs.

You'll focus on the post-sale client journey — supporting our Client Success and Client Loyalty teams as they help clients stay on program and reach graduation.

As a senior member of the product team, you'll set direction within your domain, raise the bar for product craft across the organization, and partner directly with engineering, operations, and senior leadership to deliver measurable impact at scale.

Qualifications

• Bachelor's degree in a technical, analytical, or related discipline, or equivalent experience.
• 5 years of Product Management experience.
• Demonstrated track record of owning a product domain end-to-end and delivering measurable business impact.
• Experience in financial services, fintech, debt relief, lending, or another regulated, operationally complex industry strongly preferred.
• Fluent in agile delivery — can run sprint ceremonies, manage a backlog, and adapt the process when it isn't serving the team.

Requirements

• Proven ability to analyze complex systems, identify root causes, and architect high-impact improvements that go beyond surface-level fixes.
• Comfortable working with highly customized CRM or operational platforms (Salesforce or similar). Direct Salesforce experience is a strong plus but not required.
• Sound product judgment — knows when to dig deeper, when to ship, and when to say no.
• Hands-on experience building or leveraging agentic workflows, with deep familiarity using AI development tools such as Cursor, Claude Code, or equivalent.
• Track record of bringing structure to ambiguous, fast-moving problems and driving them to resolution.
• Strong data fluency — can write SQL or partner deeply with analysts, set up dashboards, and use data to validate hypotheses and measure outcomes.
• Strong customer empathy — actively talks to users (agents and clients), observes workflows, and grounds decisions in qualitative as well as quantitative evidence.
• Excellent written and verbal communication — can write a tight PRD, run a productive workshop, and present a recommendation to executives with equal effectiveness.
• Demonstrated ability to influence at all levels — from individual engineers to executive stakeholders — and drive alignment across competing priorities.
• Bias toward action, learning, and continuous improvement.

Benefits

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Wellness Incentive Program