[Hiring] Senior Product Manager @Healthcare Outcomes Performance Co. (HOPCo)

Role Description

• Own and maintain the Digital Clinic product roadmap, aligning priorities with clinical, operational, and business stakeholders.
• Lead product discovery activities including stakeholder interviews, user research synthesis, and competitive analysis to inform roadmap decisions.
• Define and manage product requirements, user stories, and acceptance criteria in collaboration with engineering and UX teams.
• Facilitate cross-functional discovery and planning sessions to align product direction with business goals and technical constraints.
• Drive the shift from project-based delivery to product-centric, outcome-focused methodology within the Digital Clinic team.
• Partner with clinical and administrative leadership to ensure the Digital Clinic platform supports care delivery workflows and patient experience goals.
• Collaborate with engineering teams in Agile sprint cycles to prioritize the backlog, unblock delivery, and ensure high-quality releases.
• Define and track key product metrics (KPIs) to measure feature success, user adoption, and platform health.
• Present product strategy, roadmap updates, and recommendations to senior leadership and clinical stakeholders.
• Support integration planning and go-live readiness for new Digital Clinic features and partner system connections (e.g., Carelon, Humana).
• Identify usability gaps and product optimization opportunities by synthesizing user feedback, support data, and platform analytics.
• Ensure product decisions account for healthcare regulatory requirements, data privacy standards (HIPAA), and clinical workflow integrity.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.
• Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent Agile certification preferred.

Requirements

• 7+ years of product management experience, with at least 3 years in a healthcare setting (provider, payor, or digital health).
• Proven experience owning a product roadmap end-to-end, from discovery through delivery and iteration.
• Background in healthcare technology, including familiarity with EHR/EMR systems, payer integrations, or care management platforms.

Knowledge

• Deep understanding of product management methodologies and frameworks (Agile, Lean, Jobs-to-be-Done, etc.).
• Strong grasp of the healthcare technology landscape including provider and payor systems, care delivery models, and value-based care concepts.
• Understanding of HIPAA, data privacy requirements, and compliance considerations relevant to digital health products.
• Familiarity with UX principles and ability to partner effectively with design teams on user-centered product development.

Skills & Abilities

• Strong product thinking with ability to balance user needs, business objectives, and technical feasibility.
• Excellent communication and presentation skills with ability to translate complex product decisions into clear narratives for clinical, operational, and executive audiences.
• Ability to facilitate discovery workshops, roadmap reviews, and sprint ceremonies with cross-functional teams.
• Ability to work through ambiguity and make informed product decisions with incomplete information.
• Strong organizational skills with capacity to manage multiple workstreams simultaneously without sacrificing quality.
• Adaptability to leverage AI-assisted product workflows and emerging tools for increased efficiency.
• Demonstrated bias toward action with entrepreneurial spirit and continuous improvement mindset.
• Ability to give and receive constructive feedback in a collaborative team environment.
• Capacity to think systemically and design solutions that scale across products and platforms.
• Proficiency with product management tools (e.g., JIRA, Confluence, ZenHub, or equivalent).
• Ability to synthesize qualitative and quantitative data to drive informed product decisions.
• Demonstrated ability to build trust and credibility with clinical, technical, and executive stakeholders.
• Commitment to continuous learning and staying current on healthcare technology trends and product management best practices.

Environmental Working Conditions

• This is a fully remote position with flexible working hours.
• Work is performed in a home office environment with standard office equipment including computer, monitors, and communication tools.
• Regular virtual meetings and collaboration sessions via video conferencing platforms.
• Occasional evening or weekend availability may be required for project deadlines or cross-timezone collaboration.

Physical/Mental Demands

• Ability to sit for extended periods while working on a computer.
• Extensive use of computers, keyboards, and video conferencing tools.
• Mental focus and concentration for complex problem-solving and strategic thinking.
• Ability to manage stress and maintain composure when working under tight deadlines or shifting priorities.
• Strong attention to detail while maintaining awareness of broader product and organizational goals.
• Capacity to synthesize large amounts of information and distill into clear, actionable priorities.

Organizational Requirements

• HOPCo Mission, Vision and Values must be acknowledged and adhered to.
• Participate in ongoing professional development and training as required by the organization.
• Maintain confidentiality of proprietary information, client data, and strategic initiatives.
• Adhere to company policies, procedures, and code of conduct.