[Hiring] Senior Product Manager @Ordergroove

Role Description

We're seeking a Senior Product Manager to own and evolve a critical part of our Relationship Commerce platform, one that sits at the intersection of ecommerce infrastructure, subscription intelligence, and applied AI. This role is ideal for someone who loves to solve complex problems, leads through clarity, and is energized by building products that scale across hundreds of brands while still feeling deeply customer-centric.

• Drive the Merchant Growth Roadmap
  • Own a critical slice of the product area at the heart of Ordergroove's value, defining how merchants get started, see value, and grow.
  • Lead initiatives across onboarding, incentives, cancellations, and daily workflows, pairing strong execution with clear strategic thinking.
• Ship AI-Powered Experiences
  • Help bring AI to life across merchant and subscriber experiences, agents that automate workflows, intelligence that surfaces the right action at the right moment, and personalization that drives measurable retention and growth.
  • Treat AI as a core capability, not a feature bolt-on.
• Apply an Experience-First Lens
  • Bring a strong UI/UX sensibility to merchant-facing workflows, working closely with Design and Engineering to deliver best-in-class self-service.
  • Advocate for intuitive, opinionated product design that turns satisfied merchants into raving fans.
• Operate as a Visible Product Owner
  • Be the Product voice for your area with meaningful exposure to senior leadership.
  • Earn trust across Product, Engineering, GTM, and Operations, and contribute to shaping strategy, prioritization, and how Product shows up across the company.
• Contribute to Product Strategy & Direction
  • Help define and communicate a clear product vision for your area aligned to company goals and customer needs.
  • Translate strategy into focused roadmaps that emphasize outcomes over output and provide clarity across teams.
• Drive Cross-Functional Alignment
  • Partner closely with Engineering, Design, Data, Operations, and Go-To-Market teams to align on priorities, trade-offs, and execution.
  • Ensure solutions drive adoption, retention, and revenue.
• Champion Customer-Led Decision Making
  • Ground product decisions in deep customer understanding, leveraging direct merchant engagement, research, and data to balance merchant needs with end-consumer impact.
• Deliver with Accountability
  • Own execution from discovery through launch and iteration.
  • Define success metrics, assess outcomes, and continuously refine based on learnings and market signals.

Qualifications

• 5+ years of product management experience with proven success in SaaS, ecommerce, or subscription businesses.
• Track record of delivering measurable impact at scale on complex product surfaces.
• Curiosity about and exposure to AI or ML-powered product experiences — interest in shipping agents, intelligent automation, personalization, or applied LLM features in production.
• Strong customer empathy with experience leveraging qualitative and quantitative insights.
• Excellent partnership, communication, and influencing skills across technical and non-technical stakeholders and teams.
• Proven experience driving product decisions tied to business outcomes such as revenue growth, retention, expansion, or operational efficiency.
• Comfort operating in ambiguous, fast-growing environments, bringing clarity, structure, and momentum where none exists.
• Background in metrics, experimentation frameworks, and data-informed prioritization.
• Experience with Agile product development practices.

Preferred

• Experience in ecommerce or subscription-based D2C brands.
• Experience working closely with applied AI or ML engineering teams.

Benefits

• Flexible PTO and a totally remote (anywhere in the US) workforce.
• Annual personal development budget for wellness, career development, productivity at home, etc.
• Competitive compensation (including stock options) and incredible, affordable benefits.

Company Description

Ordergroove powers recurring revenue for the world's largest and most innovative retailers including Ulta, Dollar Shave Club, La Colombe Coffee, Bonafide Health, BarkBox, and more. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships.

• Celebrates collaboration, different perspectives, and curiosity.
• Committed to creating a welcoming and supportive environment for all people.
• Focus on flexibility and empowering our team to make the right decisions for themselves.