[Hiring] Senior Product Definition Engineer @PTC

Role Description

Onshape was built from scratch for the way today’s engineers, designers, and manufacturers really work, giving them secure and simultaneous access to a single master version of their CAD data, accessible using any web browser, phone, or tablet.

The Product definition and UX team at Onshape is responsible for handling customer technical issues, fielding improvement requests, and answering questions about the product. As an integral part of the User Experience team, the Product Definition Engineer works alongside designers, developers, and the other customer-facing teams to solve users’ problems and suggest solutions to overcome design challenges both internally and externally.

Qualifications

• Bachelor’s degree in Engineering
• 2+ Years of CAD experience
• 4+ Years of Mechanical engineering / Design experience
• Must be in Pacific or Mountain time zones

Requirements

• Develop a deep knowledge of Onshape’s capabilities and stay up to date with constantly expanding feature-set.
• Provide technical assistance and expertise to users and report insights back to departments within Onshape.
• Provide high velocity email-based transactional support directly to Onshape commercial users.
• Treat support as a feedback mechanism to product development for how users use Onshape.
• Answer questions and provide appropriate resources to self-learning and educational content.
• Triage requests for new functionality and write specifications for new features.
• Reproduce and document software bugs and report them to development.
• Be an ambassador to the Onshape community on the Forum.

Benefits

• Anticipated annual salary range: $87,000 - $115,000
• Performance-based bonus eligibility
• Opportunity to become a PTC shareholder through the employee share purchase program (ESPP)
• Medical, dental, and vision insurance
• Paid time off and sick leave
• Tuition reimbursement
• 401(k) contributions and employer match
• Flexible spending accounts
• Life insurance and disability coverage
• Generous commuter subsidy for office-assigned employees