[Hiring] Senior Pricing and Packing Manager @Calabrio

Role Description

Verint is building a unified, modern commercial model across its combined product portfolio. The Senior Pricing & Packaging Manager will own pricing and packaging strategy across the full product line — Verint WFM, Verint QM, CoPilots, CX Analytics, IVA/IVR, Knowledge Management, Verint Recording, Calabrio WFM, Calabrio QM, Calabrio Analytics, and the C-ONE bundle. You will define how we go to market, how we monetize AI, and how we make it easier to sell, easier to buy, and easier to bill.

• Design and own the go-forward pricing and packaging architecture across all products
• Build a unified good/better/best tier structure — simple to explain, compare, and buy
• Own the AI monetization model — evaluate and recommend credits, consumption, outcome-based, or hybrid structures
• Ensure AI capabilities are bundled into tiers to drive adoption, not blocked behind add-on charges
• Lead SKU rationalization — reduce complexity across the combined portfolio
• Develop value-based pricing grounded in customer ROI, competitive benchmarking, and willingness-to-pay analysis
• Build financial models to quantify the revenue and margin impact of pricing changes and tier restructures
• Manage real-time discount recommendation tooling in CRM for pre-approved deal structures
• Enable sellers with pricing collateral, AI value narrative, competitive positioning, and ROI tools
• Partner with Product, Marketing, Finance, and Sales Ops to operationalize all commercial model changes
• Own pricing and packaging strategy across the full Verint portfolio — including AI monetization models, tier design, and SKU rationalization
• Lead end-to-end execution from business case through to field enablement, working across Product, Sales, Marketing, and Finance to ensure every pricing change lands and performs

Qualifications

• Strong financial modelling and value-based pricing analysis
• Ability to design tiers that are intuitive for buyers and motivating for sellers
• Confident presenter — able to influence and align SVP and Executive Leadership
• Cross-functional collaborator across Sales, Product, Marketing, and Finance
• Change management — guiding customers onto new pricing with minimal churn impact
• Bachelor's degree or equivalent relevant experience required
• MBA preferred — not required for candidates with a strong commercial track record
• 8+ years in Pricing, Product Marketing, Product Management, or Strategy — B2B SaaS focus
• 3+ years building AI pricing models and packaging frameworks for multi-product portfolios
• Proven track record of pricing changes that drove measurable revenue growth
• Experience monetizing AI, platform, or consumption-based products strongly preferred
• Contact center, WFM, or CX software domain knowledge highly preferred

Benefits

• Global team recognized for their passion and innovation
• Innovative product culture and project exposure
• Training and development from industry-leading experts
• Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more
• Market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $120,000.