[Hiring] Senior Manager, Enterprise Applications @MVB Bank

Role Description

The Senior Manager, Enterprise Applications (EA) is a senior operational and subject matter expert leader responsible for driving the reliability, governance, and effectiveness of MVB’s enterprise application ecosystem. This role serves as the primary operational owner of the core banking platform relationship — leading day-to-day coordination with Jack Henry, managing outages and escalations, and ensuring MVB can fully leverage its core product investments.

This role is accountable for managing the team’s intake and work assignment processes, maintaining application governance standards, developing and enforcing procedures, supporting audit and risk activities, and managing SharePoint based knowledge resources. The Senior Manager brings operational discipline and thought leadership that enables the EA team to operate with consistency, clarity, and defined service expectations.

This position requires a client-facing leader who thrives in ambiguity, communicates with confidence across all levels of the organization, and brings deep technical credibility in financial technology platforms. The ideal candidate is a self-starter who can navigate complex vendor relationships, drive cross-functional accountability, and contribute to the team’s long-term operating model.

Qualifications

• Degree in a technology field, business, or equivalent work or education related experience
• ECBA; CCBA, CBAP or certification preferred
• 7+ years of experience in information technology, application management, core banking operations, or a related field; prior experience in a financial institution or fintech environment strongly preferred
• Proficiency in Requirements Management, Application Governance, Change Management, Vendor Relationship Management, Cross-Functional Leadership, Written/Verbal Communication, Risk Identification and Escalation, Process Improvement, Quality Assurance, and Operational Documentation
• Proficiency in core banking and financial technology platforms required; Jack Henry experience strongly preferred. Familiarity with related platforms (e.g. Q2, Helix, Fiserv, UKG Pro, MOVEit, SFTP, Abrigo, Prologue, ERP Software preferred but not required)
• Understanding of Information Security, Application Governance, Audit Readiness, Databases and Networks, API Integrations, Process Improvement, and Change Management; demonstrated experience supporting SOX-impacted applications or audit-related functions a plus

Requirements

• Serve as the primary operational subject matter expert for Jack Henry and MVB’s core banking platform
• Own and manage the EA team’s intake process
• Lead outage coordination and response for EA-managed applications
• Lead application governance and risk activities
• Develop, maintain, and enforce procedures, runbooks, and standard operating documentation for EA-managed applications and processes
• Manage and maintain the EA team SharePoint sites and knowledge repositories
• Partner with the PMO, Business Analysts, and Lines of Business to support project delivery
• Co-own the SFTP and secure file transfer function
• Lead the change management and release coordination process for EA-managed applications
• Manage escalations for EA-supported vendor systems
• Serve as a senior relationship manager for key vendor and third-party partnerships
• Advise and enable business units on system changes, upgrades, and new workflows
• Contribute to the team’s long-term operating model
• Manage performance, coaching, and development of team members

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage