[Hiring] Senior Manager-Digital Product Management @American Express

Role Description

The Consumer New Product Development (NPD) team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. This role has high visibility and broad exposure to all critical areas of the Consumer business.

• Lead the launch of capabilities, features, and products across card product and lending for the Consumer business to drive business results, improve customer experiences, and increase agility in product development.
• Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop new solutions to meet those needs.
• Lead concept development, feasibility assessment, and end-to-end customer experience design followed by development, testing, and launch.
• Drive vision and development of new products, features, and capabilities based on in-depth knowledge of customer, business, and technology. Integrate customer research, usability studies, and market analysis into actionable product requirements.
• Ability to work in large, cross-functional teams and negotiate across partners, such as Product, Technology, Marketing, Servicing, Risk, Legal, Compliance.
• Work closely with Technology as a key partner interfacing back with business teams to oversee and ensure best-in-class delivery and customer outcomes.
• Monitor product data and customer feedback post-launch, and partner on continuous strategic growth strategy.
• Continuously improve the investment planning and product development processes to drive greater efficiency, agility, and effectiveness.

Qualifications

• Self-starter with track record of excelling in a fast-paced environment.
• A creative and innovative thinker and problem-solver who can manage effectively through ambiguity and evolving strategies, while maintaining strong customer focus.
• Demonstrated ability to lead teams to drive results in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups.
• Comfort with technology, and skilled at understanding business and customer needs and translating into tech requirements.
• Ability to understand the details of complex processes with an orientation toward process improvement and innovation, and an ability to translate across teams with various technical capacities.
• Excellent understanding of lending and card business drivers; ability to interpret financial information to identify opportunities and develop business strategies.
• Excellent communication and presentation skills for complex and technical topics with ability to influence across leadership levels and domains.
• Experience with product ownership in an agile or scaled agile delivery environment is a plus.
• Experience working with Microsoft Office Suite (Excel, Visio, PowerPoint, Word).