[Hiring] Senior Manager, Clinical Product Strategy & Operations @CVS Health

Role Description

We are seeking a strategic Senior Manager with a track record of designing, launching and operating programs to join Healthspire product to lead and shape the future of Healthspire’s obesity solutions.

As a Senior Manager, you will be responsible for directing operations of the team and overseeing the product portfolio, conducting market analysis, and driving new product development. Collaborates cross-functionally, sets pricing and promotion strategies, measures performance, and ensures regulatory compliance to achieve business objectives and drive growth in the competitive pharmacy retail industry.

Key Responsibilities

• Establishes procedures for the development of the overall product strategy, including market analysis, customer research, and competitive intelligence.
• Prioritizes initiatives, defines product features, and establishes a roadmap that aligns with market demands and business objectives.
• Assesses customer needs, preferences, and pain points to guide product decision-making and ensure customer-centric product development.
• Collaborates with cross-functional teams to define product vision, identify target markets, and set strategic goals for the product portfolio.
• Establishes product requirements as well as feature prioritization, working closely with engineering and design teams to deliver high-quality products that meet customer needs and market demands.
• Guides product performance, monitors market trends, and makes data-driven decisions regarding product enhancements, updates, or retirement to optimize the product portfolio.
• Promotes cross-functional communication and coordination, ensuring effective collaboration to achieve product goals.
• Identifies unique value propositions, defines product positioning, and ensures effective communication of product features and benefits to customers and the market.
• Provides leadership, guidance, and mentorship to product managers and other team members by building and developing high-performing product teams, promoting a culture of innovation and collaboration, and providing coaching and career development opportunities.
• Design, enhance, and manage patient and clinician experiences, processes, protocols, assessments, and workflows.
• Develop and maintain strong, strategic relationships with key suppliers and matrix partners to drive partnership and performance.
• Evaluate KPI and SLA performance, measuring program efficacy to formulate and subsequently deliver upon quality improvement plans.
• Leverage data-driven insights and a deep understanding of patient and client needs and market dynamics to identify and prioritize items for enhancement.
• Conduct deep dive quantitative and qualitative analyses to identify opportunities for innovation and process improvement.
• Own the end-to-end product Benefit Integration component, ensuring systems are scalable, secure, and aligned with long-term business goals.

Qualifications

• 7+ years of experience in product management/development, product operations & strategy, or program management within the healthcare space preferably at a health tech, tech-enabled provider, or Payor/PBM organization.
• 7+ years of experience managing multiple projects and prioritizing work based on impact and team priorities.
• 5+ years of experience developing analyses, presentations, and support materials to successfully drive product strategy decisions and deliver operational process change.
• 5+ years of experience in strategic thinking including quantitative, analytical, and problem-solving skills.
• 5+ years of making informed, data-driven decisions, with a strong emphasis on translating data insights into actionable strategies.
• 4+ years of experience managing relationships at a senior level; capacity to quickly build and maintain credible relationships at varying levels both within CVS Health and outside of the organization.
• 2+ years managing one or more employees.

Preferred Qualifications

• Experience within the care delivery and management industry.
• Experience in management consulting.
• Expertise in vendor contracting and relationship management.
• Master’s or other advanced degree is preferred.

Education

• Bachelor's Degree required; may consider comparable work experience.

Location

• This position can work remotely from home or office from one of the CVS Health corporate locations. Occasional travel is required (10-20%).

Pay Range

• The typical pay range for this role is: $75,400.00 - $165,954.00.
• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
• The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• This position also includes an award target in the company’s equity award program.

Benefits

• This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.