[Hiring] Senior Lead Technical Product Manager @Lumen

Role Description

The Senior Lead Technical Product Manager is responsible for defining and executing the product vision, strategy, roadmap, and priorities for a portfolio of technology services and platforms. This role balances business objectives, customer needs, technical feasibility, and operational requirements to deliver scalable, high-value solutions. The successful candidate will drive service modernization through automation, self-service capabilities, and continuous improvement initiatives that enhance reliability, efficiency, and customer experience. As a technical product leader, they will translate complex business and technical requirements, influence architectural decisions, and serve as a trusted advisor to stakeholders. The role also leads cross-functional Agile delivery, including:

• Backlog management
• User story refinement
• Sprint execution
• Alignment across engineering, operations, and business teams to ensure successful product outcomes

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• 8 years of proven experience as a Technical Product Owner/Manager or similar role, with a focus on technical products. Cloud experience is preferred
• Strong understanding of software development lifecycles, API design, devops, cloud computing, and data management
• Excellent organizational and leadership skills with the ability to inspire and guide teams toward a shared vision
• Exceptional verbal and written communication skills to convey technical concepts to diverse audiences
• Proficiency in Agile frameworks such as Scrum or Kanban, as well as tools like Jira or Trello
• Ability to think critically and address challenges with innovative solutions
• Experience in a dynamic environment with shifting priorities and new opportunities

Requirements

• Develop and maintain a prioritized roadmap for capabilities, enhancements, and platform evolution
• Balance business priorities, technical feasibility, customer demand, and operational needs
• Continuously evaluate opportunities to improve efficiency, adoption, and user experience
• Define, catalog, and standardize services and capabilities within the workstream
• Break complex offerings into consumable services and features
• Establish clear service definitions, value propositions, and customer-facing outcomes
• Drive Automation and Continuous Improvement by assessing current-state processes and identify maturity gaps
• Champion automation, self-service capabilities, and operational simplification
• Partner with engineering teams to improve scalability, reliability, and operational efficiency
• Work closely with development teams to translate complex technical requirements into actionable tasks
• Act as a technical advisor to stakeholders, providing insights and recommendations on product features and architecture and serve as the primary point of contact for all technical product-related queries
• Manage product communications including release notes, customer feedback and other artifacts
• Conduct regular meetings with cross-functional teams to ensure alignment and progress tracking
• Own and prioritize the product backlog, ensuring alignment with business priorities and team capacity
• Partner with scrum master & engineering leaders to define and refine user stories, acceptance criteria, and technical specifications
• Facilitate sprint planning, reviews, and retrospectives to foster continuous improvement

Benefits

• Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing
• Bonus structure (short-term incentives, long-term incentives and/or sales compensation)