[Hiring] Senior Lead Product Manager Product Insights + Enablement @Lumen Technologies

Role Description

The Product Insights + Enablement (PIE) team works within Product to optimize processes, improve predictability of delivery, provide data-driven business insights, drive organizational transformation, and enable Product Managers to operate with greater consistency, clarity, and impact. This role is about more than managing tools or rolling out new workflows — it is about building the operating backbone that helps Product Managers work smarter, move faster, and deliver higher-quality outcomes.

Lumen’s Product Managers are your customers; tools, training and processes that enable product managers are your products.

Main Responsibilities

• Product Insights Enablement PIE Tooling Design
  • Define and design PIE tools, automations, agentic solutions, integrations, templates, workflows, and reporting capabilities.
  • Lead implementation, rollout, administration, optimization, and continuous improvement of product management processes, tools, and communication strategies.
  • Partner with cross-functional teams to configure platforms, design workflows, manage integrations, establish access controls, and ensure tools meet organizational needs.
  • Build tooling and processes to standardize Product Management workflows for areas like creating and maintaining roadmaps, prioritization, idea intake, requirements development, planning, and portfolio visibility.
  • Define metrics and KPIs to measure tool adoption, usability, effectiveness, quality improvement, and business impact.
• AI Agent Orchestration Governance
  • Design, build, refine, and maintain AI agents that support Product Managers across the Product Management Operating Model including PRD drafting, requirements analysis, roadmap synthesis, meeting summarization, decision support, and workflow guidance.
  • Evaluate AI agent solutions being developed across the company and adapt them for practical Product Manager use cases.
  • Define agent personas, system prompts, prompt frameworks, behavioral guardrails, use case coverage, budget considerations, and quality standards aligned to Product Management workflows and company expectations.
  • Build an agent orchestration model that connects multiple AI solutions into a coherent trusted experience for Product Managers.
  • Evaluate AI output quality through structured testing, prompt iteration, rubrics, user feedback, and quality review.
  • Establish feedback loops so Product Managers can flag agent errors, gaps, confusing outputs, or improvement opportunities.
• Product Manager Upskilling Capability Development
  • Conduct Product Manager capability assessments to identify skill gaps, adoption barriers, and opportunities to improve quality, consistency, and effectiveness.
  • Define upskilling plans that help Product Managers strengthen capabilities in areas such as API-first design, systems thinking, PRD development, product discovery, requirements quality, prioritization, and roadmap management.
  • Partner with STEPN training leads, PIE, and subject matter experts to develop learning paths, enablement materials, training packages, and practical adoption experiences.
  • Identify where AI tools, automations, job aids, templates, or agents can accelerate skill development and reduce friction in day-to-day Product Manager workflows.
  • Translate Product Management practices, process expectations, tooling guidance, and AI-enabled ways of working into clear actionable content for Product Managers and cross-functional partners.
• Change Management Adoption Continuous Improvement
  • Lead adoption strategies for new tools, AI agents, automations, operating model changes, and Product Management ways of working.
  • Develop and execute change management plans, stakeholder impact assessments, communications, risk mitigation plans, and adoption strategies for transformation initiatives.
  • Create communications, training materials, quick reference guides, onboarding content, best practice guidance, and support materials that explain the why, what, and how of each change.
  • Build feedback mechanisms and voice user loops to understand adoption progress, pain points, and opportunities for continuous improvement.

Qualifications

• 8+ years of experience in Product Management, Product Operations, Product Enablement, or a related enterprise transformation role.
• Demonstrated ability to operate at a Lead Product Manager level by defining strategy, aligning stakeholders, influencing senior leaders, and driving complex cross-functional initiatives.
• Experience designing, implementing, or optimizing product management tools, workflows, automations, integrations, reporting, or portfolio management processes.
• Hands-on experience with AI-enabled tools, agents, prompt frameworks, testing rubrics, output quality review, and responsible use of AI in enterprise workflows.
• Strong understanding of Product Management practices, including creating and maintaining roadmaps, prioritization, idea intake, requirements development, PRD quality, API-first thinking, and systems thinking.
• Proven ability to assess capability gaps, build upskilling plans, create enablement materials, and support adoption of new ways of working.
• Strong change management, communication, facilitation, and executive storytelling skills, with the ability to translate complex product, process, and technical concepts into clear guidance.
• Comfortable working independently in a distributed environment while building trusted relationships across Product, Engineering, IT, Security, Operations, STEPN Ops, and Enablement teams.

Compensation

• Location Based Pay Ranges:
  • $129,639 - $152,852 in states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
  • $136,121 - $161,494 in states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
  • $142,603 - $170,137 in states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Benefits

• Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing.