[Hiring] Senior Director, Research Technology @Professional Case Management

Role Description

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!

This position plays a pivotal role in defining and executing our Research and Home Care Division technology product strategy. They will closely collaborate with cross-functional teams to build scalable technology solutions. The focus is on driving the development and launch of new functionality, enhancing existing offerings, and championing a customer-centric approach throughout the product lifecycle in support of global clinical trials.

This role represents the interests of the Clinical Research divisions’ business leaders and clients, as well as educates business leaders on forward-looking technological initiatives. This role leads a team in defining that vision for the Information Systems department to build or buy and helps support users of those systems throughout implementation and operation.

This role must understand the Clinical Research business and how technology can support the company’s mission and growth. This role and the product managers that report to them serve as close partners to the Clinical Research division and also serve as the internal customer to the Information Systems department who fulfill the requirements borne of the technology roadmap.

Qualifications

• Bachelor’s degree, preferably in Computer Science/Business Management/Biological Science or equivalent on job work experience required.
• Minimum of 8 years of experience in the healthcare and/or life sciences industry preferred.
• 5+ years’ experience in managing large-scale change initiatives.
• Experience and/or familiarity with clinical applications such as: CTMS, EDC, eTMF, Safety Database, SAS, QMS, and ERP.
• Proficiency in MS Office and internet applications required.
• Prior experience working with or managing a clinical information system preferred.
• Knowledge of Good Clinical Practice (GCP), Quality Assurance/Compliance in a clinical trials setting is preferred.
• Prior SQL/Relational Database experience preferred.
• Service-oriented approach, flexible and proactive.
• Superior attention to detail and excellent oral and written communication skills.
• Self-driven, ability to get the job done with little supervision, can-do positive attitude.
• Ability to problem-solve.
• Ability to excel in a team environment.
• Ability to work under pressure with multiple competing priorities.
• Strong time management and organizational skills.
• Prioritizing workload to the changing needs of the day-to-day business is also a critical skill.
• Knowledge of change control procedures and standards are a plus.
• Ability to work in strict compliance with all procedures, rules, and regulations.
• Maintain strict confidentiality of sensitive data, records, files, conversations, etc.
• Self-motivated and able to grasp new concepts quickly.
• Additional duties as assigned.

Requirements

• Develop and execute a roadmap for research technology, encompassing all aspects of clinical trial technology solutions, with a strong emphasis on building a customer-centric product management competency.
• Conduct thorough market analysis to identify trends, competitive landscapes, and opportunities for innovation, informing product strategy and prioritization.
• Engage with the industry by attending conferences and contributing to thought leadership initiatives, staying ahead of industry trends and best practices in product management for clinical trials.
• Foster a customer-centric culture within the research technology team, ensuring that product development is aligned with customer value.
• Oversee the selection, implementation, and lifecycle management of all research technology systems, applying product management principles to optimize user experience and drive adoption.
• Ensure seamless integration and interoperability between systems, championing the adoption of new technologies and driving user engagement.
• Establish and maintain robust operational processes for technology deployment, application management, and user support.
• Ensure full compliance with all applicable GxP regulations and industry standards for technology systems and processes.
• Manage relationships with key technology vendors, negotiate contracts, and oversee vendor performance.
• Develop and manage the research technology budget, tracking and analyzing costs to identify optimization opportunities.
• Build, lead, and mentor a high-performing team of technology professionals.
• Support the company's global expansion by ensuring technology solutions are scalable and adaptable to different regions and regulatory environments.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Company Description

Professional Case Management is an Equal Opportunity Employer.