[Hiring] Senior Director of Product Management - Outbound @Lumen Technologies

Role Description

The Senior Director, Product Management – Outbound translates Lumen’s product strategy into market-ready offerings that scale revenue, improve adoption, and differentiate Lumen in the enterprise and wholesale markets. This leader owns the outbound motion for a portfolio of network, cloud connectivity, and digital platform services, ensuring products are clearly positioned, launch-ready, and operationally executable for Sales, Partners, and Customers.

This role sits at the intersection of product strategy, go-to-market execution, and commercial outcomes. You will work backward from customer and market requirements, shape portfolio direction with Product Management and Engineering, and drive alignment across Marketing, Sales, Finance, Operations, and Partners.

Effectiveness in this role requires strong product instincts, commercial judgment, and executive presence paired with the ability to operate in a complex, scaled enterprise environment. This role ensures Lumen doesn’t just build great products but wins in the market by bringing clarity, focus, and commercial intensity to how our offerings reach customers and sellers. It is a critical lever in turning strategy into long-term growth.

Qualifications

• 10+ years of experience in product management, product marketing, or go-to-market leadership roles.
• Demonstrated success launching and scaling complex technology products in B2B or enterprise environments.
• Strong experience working with Sales organizations on commercialization, enablement, and revenue acceleration.
• Proven ability to influence executive stakeholders through data, judgment, and clear storytelling.

Requirements

• Define and lead the outbound product strategy for assigned domains, from positioning through launch and lifecycle optimization.
• Translate product capabilities into clear value propositions, differentiated messaging, and market-ready offers.
• Create and maintain product launch frameworks, including target segments, pricing logic, packaging, sales plays, and success metrics.
• Lead multifunctional launch teams to bring new products and features to market quickly, with quality and discipline.
• Partner with Sales, Sales Enablement, and Marketing to ensure readiness across training, tools, content, and field execution.
• Develop and sustain strategic sales motions, including executive selling scenarios, competitive strategy, and customer proof points.
• Represent market, customer, and revenue insights concerning Product Management and Engineering planning cycles.
• Size customer and market opportunities and develop business cases that target roadmap investments based on growth, profitability, and strategic fit.
• Manage short-term revenue opportunities with long-term platform and portfolio evolution.
• Work closely with Engineering, Architecture, Operations, Finance, Legal, and Partners to ensure offers are technically sound, operationally viable, and financially solid.
• Build alignment at the executive level by communicating tradeoffs, risks, and outcomes clearly.
• Anticipate and resolve issues that could impair launch success, customer experience, or commercial performance.
• Define success metrics for launches and ongoing performance such as adoption, attach, churn, margin, and revenue.
• Use market data, customer feedback, and performance analytics to improve positioning, packaging, and sales execution.
• Continuously improve how Lumen brings products to market—simplifying where possible, innovating where needed.

Benefits

• Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Leadership Scope

• Senior leadership role with significant influence across Product, GTM, and Sales.
• High visibility with executive stakeholders.
• Expected to mentor and develop product leaders and outbound talent.