[Hiring] Senior Digital Product Analyst - Salesforce Admin @Memorial Hermann Health System

Role Description

The Senior Digital Product Analyst is responsible for advancing the digital product and platform. The Senior Product Analyst will collaborate heavily with the Product Manager and other Digital Product Analysts to understand, communicate, and implement digital consumer experiences in partnership with other departments, including Consumer Experience, Analytics, Marketing, Operations, IT, and various lines of business. The Senior Digital Product Analyst plays a key role in ensuring the product is moving towards the overall vision and business objectives. The Senior Product Analyst can be assigned to one or more product lines. The Senior Product Analyst reports directly to the Manager, while receiving leadership from the Lead Product Analysts and Product Manager.

The Senior Digital Product Analyst is responsible for supporting and optimizing Salesforce-based digital products and consumer engagement solutions, with a strong focus on Salesforce Admin. This role partners closely with Product Managers, stakeholders, and cross-functional teams to translate business needs into scalable Salesforce solutions, manage product enhancements, support digital consumer journeys, and drive platform performance and user engagement. The ideal candidate will have a minimum of three years of Salesforce-specific experience and hold a Salesforce Certified Administrator certification.

Qualifications

• Associates degree in Business, Healthcare Administration, Information Technology, or related field or three (3) years related experience in lieu of a degree required
• Salesforce Administration experience
• Salesforce Certified Administrator certification
• Salesforce Marketing Cloud experience preferred
• Product development and digital platform support experience
• Experience managing multiple priorities and stakeholder requests
• Strong analytical, problem-solving, and communication skills
• Experience with journey orchestration, audience segmentation, and campaign automation
• Cross-functional collaboration and stakeholder management experience

Requirements

• Three (3) years of experience in large, corporate systems development and implementation activities in a wide variety of Management Information Systems (MIS) required
• Experience in system analysis, design, building, testing and implementation in a healthcare setting preferred
• Advanced working knowledge of digital products, application support, development processes and methodologies
• Experience in conducting effective product analysis to surface focus opportunities in relation to consumer or product experience enhancements, and leveraging data to build business cases
• Demonstrated record of bringing tasks and projects to successful conclusion
• Effective oral and written communication skills

Benefits

• Participates in various internal events to ensure product is tested, maintained, and supported
• Provides training and support to customers on newly implemented workflows
• Participates in after-hours product support on a rotating call schedule

Principal Accountabilities

• Partners with Product team to understand product roadmap and execute against it
• Consistently enhances product by gathering feedback from consumers and internal users, understanding vendor roadmap, researching best practices & coming up with action plans
• Analyzes customer behavior and product data to find insights, uncover issues, and work with Product team to improve conversion, engagement and experience
• Works with cross-functional team to find ways to solve customer problems
• Provides analytical support and expertise needed to translate requirements into solutions
• Supports application testing and configuration with project teams to ensure solution will meet the business objectives of the requirements
• Participates in workflow design and understands system impact to end users
• Stays current with new application functionality and enhancement
• Understands and maps out digital consumer journeys with product
• With light supervision by Manager or Lead Product team members, be able to understand priority, business and consumer needs, answer product questions, and move projects forward
• Manages stakeholder’s intake requests and lead partners through intake process
• Works with ISD, other internal teams, and vendors to ensure roadmaps are prioritized and delivered according to plan
• Manages configuration item for designated product(s) as needed for new enhancements or maintenance of core functionality
• Provides priority on defects in partnership with Product Manager and ensure defects are driving to resolution
• Identifies issues and roadmap impacts, and communicates them to Lead Product Analyst, Product Manager and/or Manager. Develops options and recommendations
• Provides product support as needed to internal and external customers
• Maintains detailed technical knowledge of assigned applications and products
• Assists customers with optimizing their use of assigned product
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues