[Hiring] Senior Digital Product Analyst @Memorial Hermann Health System

Role Description

The Senior Digital Product Analyst is responsible for advancing the digital product and platform. This role involves collaboration with the Product Manager and other Digital Product Analysts to:

• Understand, communicate, and implement digital consumer experiences.
• Partner with departments including Consumer Experience, Analytics, Marketing, Operations, IT, and various lines of business.
• Ensure the product aligns with the overall vision and business objectives.
• Support and optimize Salesforce-based digital products and consumer engagement solutions.
• Translate business needs into scalable Salesforce solutions.
• Manage product enhancements and drive platform performance and user engagement.

The ideal candidate will have a minimum of three years of Salesforce-specific experience and hold a Salesforce Certified Administrator certification.

Qualifications

• Salesforce Administration experience
• Salesforce Certified Administrator certification
• Salesforce Marketing Cloud experience preferred
• Product development and digital platform support experience
• Experience managing multiple priorities and stakeholder requests
• Strong analytical, problem-solving, and communication skills
• Experience with journey orchestration, audience segmentation, and campaign automation
• Cross-functional collaboration and stakeholder management experience

Requirements

• Associates degree in Business, Healthcare Administration, Information Technology, or related field or three (3) years related experience in lieu of a degree required
• Three (3) years of experience in large, corporate systems development and implementation activities in a wide variety of Management Information Systems (MIS) required
• Experience in system analysis, design, building, testing and implementation in a healthcare setting preferred
• Advanced working knowledge of digital products, application support, development processes and methodologies
• Experience in conducting effective product analysis to surface focus opportunities in relation to consumer or product experience enhancements, leveraging data to build business cases
• Demonstrated record of bringing tasks and projects to successful conclusion
• Effective oral and written communication skills

Benefits

• Participates in various internal events to ensure product is tested, maintained, and supported
• Provides training and support to customers on newly implemented workflows
• Participates in after-hours product support on a rotating call schedule

Principal Accountabilities

• Partners with Product team to understand product roadmap and execute against it
• Enhances product by gathering feedback from consumers and internal users
• Analyzes customer behavior and product data to find insights and improve conversion, engagement, and experience
• Works with cross-functional teams to solve customer problems
• Provides analytical support to translate requirements into solutions
• Supports application testing and configuration with project teams
• Participates in workflow design and understands system impact to end users
• Stays current with new application functionality and enhancements
• Understands and maps out digital consumer journeys with product
• Manages stakeholder’s intake requests and leads partners through the intake process
• Works with ISD, internal teams, and vendors to ensure roadmaps are prioritized and delivered
• Manages configuration items for designated product(s) as needed
• Provides priority on defects in partnership with Product Manager
• Identifies issues and communicates them to Lead Product Analyst, Product Manager, and/or Manager
• Provides product support as needed to internal and external customers
• Maintains detailed technical knowledge of assigned applications and products
• Assists customers with optimizing their use of assigned product
• Other duties as assigned by Manager, Lead Product Analyst, and/or Product Manager