[Hiring] Senior Business Process Analyst @CRNCY Group

Role Description

You are a "Product-minded" analyst. Perhaps you started your career as a Business Analyst or a PM, but you’ve since graduated into a specialization in business process architecture at enterprise scale. You are a rare hybrid: you have the agility, drive, and passion to thrive in a 10-person San Francisco startup, yet you possess the rigor and experience to slide seamlessly into a Senior BA role for a major "Big Four" bank in Charlotte.

This is a Product-adjacent role. You will work in concert with our Product team, focusing on internal process mapping and translating those into the functional requirements that drive our SaaS implementations and proprietary builds. You aren’t here to dictate the product roadmap; you are here to architect the internal workflows that allow Product and Engineering to build amazing, scalable solutions, and assist company Leadership in authoring workflows and optimizing processes.

What You’ll Do

• Process Mapping & Optimization: Deep-dive into our internal workflows—from loan origination to collections—and map them with surgical precision. You make the "how" visible so Product can build the "what."
• Translate Strategy to Execution: Convert complex business processes into clear, functional requirements and user stories for our engineering teams and SaaS implementation partners.
• The "Ambiguity" Whisperer: Extract requirements from business users who may be poor communicators or unfamiliar with Product methodology. You turn vague pain points into actionable technical specs.
• Solution Architecture Contribution: Participate in high-level architecture conversations. You don't need to write the code, but you must understand how data flows between systems to ensure your process designs are technically feasible.
• Pragmatic Documentation: You are a supreme documenter who knows that over-documenting is as useless as no documentation. You strike the perfect balance of brevity and detail.

Your DNA

• Prompt Engineering Ninja: You don’t use AI casually. You leverage it to accelerate your workflow, automate documentation, and solve problems with 10x efficiency.
• Serious Team Player: You know that group success is individual success. You are driven by the internal customer experience—if the internal tools work perfectly, the external customer wins.
• Supremely Confident, Not Arrogant: You’ll defend your ideas with data, but you know you'll never stop learning. You believe the most junior employee may have the best idea in the room.
• Expert Communicator: You are a superb writer. You could take an internal spec, publish it on the company webpage, and do so with pride knowing it represents the brand perfectly.

What Success Looks Like

• Two Weeks: You have a strong understanding of our customer journeys and critical workflows. You’ve produced visuals mapping these flows and have a general grasp of our current technical transformations.
• One Month: You’ve mapped the majority of central business workflows and identified optimization gaps. You’re making material contributions to functional specs for a massive software implementation already underway.
• Three Months: You’ve mapped all business processes and are suggesting optimizations. You are seen as the "go-to" resource for process knowledge—if you don't know the answer, you'll get it, document it, and ensure it’s never a "missing" piece again.

The Logistics

• Location: Remote across North / Central / South America.
• Reporting: Reports to Technology leadership; considered part of the Product discipline, working closely with the Executive and Engineering teams.
• Tooling: Strong grasp of modern business software/tooling outside the Microsoft stack (Miro, Figma, etc.).

Must-Haves

• 5+ years experience in a Product or Business Analyst role - ideally in a Lead Analyst or Product Manager capacity
• Extensive experience working with distributed cross-functional teams
• Strong grasp of modern business software/tooling outside the Microsoft stack (Miro, Figma, etc.).
• Impeccable writing skills

Nice-to-Haves

• 2+ years working in a financial services or fintech company analyzing and documenting complex workflows and business processes
• Experience at both the startup and enterprise level
• Proven experience optimizing business-critical workflows
• Served as lead analyst for large software implementation engagements

Salary Information

• US Employees: The salary range for US employees is $105,000 to $137,500 depending on experience and physical location, and may participate in a company-sponsored health plan.
• Outside the US:
  • Belize: Employees may have expectations for on-site or hybrid working arrangements, and will have a competitive compensation and benefits package for their location.
  • Barbados: Employees are remote and have a competitive compensation and benefits package.
  • Panama: Employees will be remote, and are offered the competitive packages supported by local Employer-of-Record.
  • Remote outside of the above locations on an independent contractor basis only.