[Hiring] Salesforce Product Owner/Strategist @Cencora

Role Description

We are seeking a highly skilled and motivated Salesforce Product Owner/Strategist to join our USPAH Customer Strategy & Enablement team. You will help us represent the needs of the business as we partner with IT to deliver technology solutions that support the goals of our commercial and customer operations teams.

A Salesforce Product Owner/Strategist focuses on aligning Salesforce, and other integrated or related solutions, with overall business objectives. This role involves understanding USPAH’s strategic goals, identifying opportunities for improvement within the Salesforce platform, and designing solutions that support those goals. It's a business-oriented role, distinct from a purely technical or design-focused one, emphasizing the "what" more than the "how" of Salesforce implementation, supported by a thorough understanding of the “how”.

Primary Responsibilities

• Business Alignment: Ensuring Salesforce solutions are aligned with the company's strategic goals and objectives.
• Opportunity Identification: Identifying areas where Salesforce can be leveraged to improve business processes, customer experience, or other key performance indicators.
• Solution Design: Developing high-level solution designs that address identified needs and opportunities, often focusing on the "what" rather than the "how" of implementation.
• Stakeholder Engagement: Working with various stakeholders, including business users, IT teams, and executives, to understand needs and communicate the strategic vision.
• Change Management: Guiding the organization through changes related to Salesforce implementations, including user adoption and training.
• Roadmap Development: Contributing to the development of Salesforce roadmaps that align with the overall business strategy.
• Value Realization: Focusing on ensuring that Salesforce investments deliver tangible business value.

Additional Duties & Responsibilities

• Defines product strategies, roadmaps, and lifecycle plans aligned with business goals, market opportunities, and customer needs.
• Develops business cases, value propositions, and prioritization frameworks to guide product investment and enhancement decisions.
• Conducts market research, customer analysis, and competitive assessments to identify product opportunities, risks, and strategic actions.
• Prioritizes product and business requirements to guide development, launch, and ongoing product optimization activities.
• Coordinates cross-functional stakeholders to align product execution, launch readiness, and post-launch improvement efforts.
• Evaluates product performance, financial outcomes, and customer feedback to recommend actions that improve growth, profitability, and product value.
• Provides product management guidance and subject matter input to strengthen decision-making, consistency, and execution across product initiatives.

Skills and Expertise

• Strategic Thinking: Ability to think critically about business needs and translate them into Salesforce solutions.
• Business Analysis: Understanding business processes, identifying pain points, and gathering requirements.
• Communication Skills: Effectively communicating with various stakeholders, including technical and non-technical audiences.
• Problem-Solving: Identifying and resolving complex business challenges using Salesforce solutions.
• Salesforce Platform Knowledge: A strong understanding of the Salesforce platform and its capabilities is essential, although not necessarily at the level of a technical architect or developer.
• Change Management: Ability to guide users and stakeholders through changes related to Salesforce implementations.
• User Experience: A strong focus on user-friendly processes and design.

Experience and Educational Requirements

• Bachelor’s degree in business administration, marketing, engineering, computer science, economics, or a related field, or equivalent experience required.
• 6+ years of progressively responsible experience in Salesforce product management, strategy, operations, lifecycle management, business architecture, business analysis or a related field required.
• Salesforce certification(s) preferred (e.g., Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, or other relevant certifications).
• Agile or scrum methodologies, product management, project or program management certifications are a plus.
• Experience in a variety of Salesforce Clouds and types of functionalities desired, e.g., Sales, Service, Experience, Agentforce, CPQ, Marketing, etc.
• Proficiency with Visio or similar diagramming/flowchart software (e.g., draw.io/diagrams.net, Lucidchart).

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support.
• Behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities for mentorship.