[Hiring] Salesforce Product Owner @Bridgenext

Role Description

The Bridgenext Salesforce Product Owner plays a critical role in the success of Salesforce engagements, serving as the intersection of application strategy, technical solution design, and client partnership. This role is responsible for deeply understanding client business challenges and leading the definition of innovative, scalable solutions within the Salesforce ecosystem.

You will act as the Product Owner for the engagement, owning the backlog, priorities, and acceptance criteria that turn the solution vision into delivered outcomes.

As a Salesforce Product Owner, you’ll guide cross-functional teams, spanning multiple time zones, through successful delivery while ensuring continuous alignment with client goals. You will serve as a strategic partner to stakeholders, foster collaboration, drive key decisions, and own the end-to-end solution vision from discovery through enablement and handoff.

Responsibilities

• Solution Definition and Vision:
  • Own the solution definition and vision from discovery through handoff.
  • Apply NorthStar, Bridgenext’s framework for aligning project and program definition to the client’s desired outcomes.
  • Design scalable solutions across Salesforce, Agentforce, related SaaS products, and web technologies.
  • Shape Agentforce solutions, including agent design, topics, actions, and prompts.
• Client Partnership and Business Alignment:
  • Build trusted advisory relationships with executive and technical client stakeholders.
  • Act as the client’s day-to-day product partner.
  • Facilitate discovery workshops that uncover business priorities, user needs, and operating realities.
• Roadmap and Work Definition:
  • Own the product backlog and maintain an outcome-driven roadmap.
  • Translate business needs into epics and user stories with clear acceptance criteria.
  • Keep upcoming work prioritized and refined.
• Delivery Leadership:
  • Define the technical critical path and lead teams through execution.
  • Run backlog refinement, sprint planning, and solution demonstrations.
  • Coordinate Technical Architects, UX Designers, Developers, QA professionals, and client contributors.
  • Own delivery outcomes through go-live.
• Decision Support and Communication:
  • Keep internal and client stakeholders informed of progress, decisions, concerns, and dependencies.
  • Act as a strategic advisor, framing solution and scope alternatives.
  • Explain technical concepts in plain language to non-technical stakeholders.
• Solution Readiness and Client Enablement:
  • Lead user acceptance testing and outcome validation.
  • Prepare client teams for sustained use through onboarding, knowledge transfer, and role-appropriate training.
• Engagement Health and Account Growth:
  • Monitor assumptions, delivery exposure, and unresolved gaps.
  • Identify needs beyond the current scope that could shape later phases.
  • Partner with sales on follow-on work, quarterly business reviews, and account planning.

Qualifications

• 7+ years of experience designing complex solutions on the Salesforce platform.
• 4+ years of professional services consulting experience leading strategic engagements.
• Experience owning solution definition and vision on complex, multi-stakeholder engagements.
• Experience owning and prioritizing a product backlog with clear acceptance criteria.
• Fluency in Agentforce functionality.
• Successfully led collaborative discovery workshops with client stakeholders.
• Hands-on experience with Salesforce declarative tools.
• Comfortable presenting to the C-suite and leading enterprise engagements.
• Strong written and verbal communication skills.
• Examples of using Salesforce innovatively to solve problems.

Requirements

• Salesforce certifications such as App Builder, Sales Cloud, Service Cloud, and Agentforce Specialist.
• Experience leading $1M+ programs or large enterprise initiatives.
• Industry experience in Financial Services Cloud (FSC), insurance, and/or transportation.
• Experience writing prompts for Agentforce.
• Knowledge of managed package development and AppExchange.
• Understanding of user-centered design and design thinking using the Salesforce Lightning Design System.
• Experience with Classic to Lightning migrations.

Benefits

• Flexible, inclusive culture.
• Autonomy, resources, and opportunities to thrive.

Company Description

Bridgenext is an Equal Opportunity Employer. Canadian citizens and those authorized to work in Canada are encouraged to apply.