[Hiring] Salesforce Product Manager @YOUTH VILLAGES, INC.

Role Description

The Salesforce Product Manager will work closely with the Director, senior leadership, and departments to do the following as well as other duties as assigned:

• Operate as a functional leader, working alongside the Product Analysts, to manage Salesforce
• Serve as system lead for Salesforce and related systems and integrations
• Support the integration of Salesforce and other systems, and coordinate activities related to the flow of data between systems
• Prepare and maintain product roadmap(s) that defines product development in both the short and long term
• Provide guidance to product analysts to conduct discovery to gather business requirements for projects, documenting and organizing them into features, stories, and tasks
• Understand business needs and translate them into requirements, updating them as needed
• Ensure solutions follow best practices as well as meet business needs
• Oversee all administrative functions including user account maintenance, workflows, and other routine tasks
• Manage help desk tickets and support product analysts in responding to requests for the product(s)
• Oversee production of functional, technical, and system design training and documentation
• Complete regular internal system audits and prepare for upgrades
• Act as technical lead for all Salesforce projects
• Partner with product analysts and stakeholders to understand and document current and future state business processes
• Work with various internal and external teams to understand operational data needs and ensure solutions align
• Facilitate testing of new functionality and manage rollouts
• Regularly report analytics on platform utilization and functionality
• Monitor and evaluate new technologies and features, informing the company on their potential application to the product
• Manage relationships with vendor(s), including product licensing

Qualifications

• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Demonstrated understanding of data and data management practices, specifically ability to work with data users to ensure data collection and management adhere to best practices
• Ability to assess the impact of new requirements on current platforms and all upstream and downstream applications, systems, and processes
• Excellent skills and experience in product and project management
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally, upwards, and external vendors
• Ability to communicate across all levels of the organization and work with diverse project team
• Exceptional verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to regularly learn and adopt new technology
• Ability to influence cross-functional teams without formal authority
• Demonstrated experience managing employees

Requirements

• Bachelor’s degree in Computer Science, Business, Engineering, or related field or equivalent experience
• 3+ years of product management or similar experience
• 7+ years of Salesforce experience
• 2+ years of technical consulting experience strongly preferred
• Experience working with nonprofit organizations required
• The following Salesforce certifications are required:
  • Salesforce Certified Platform Administrator II
  • Salesforce Certified Agentforce Nonprofit Consultant
  • Salesforce Certified Application Architect
• The following Salesforce certifications are nice to have:
  • Salesforce Certified Platform Strategy Designer
  • Salesforce Certified Platform User Experience Designer
  • Salesforce Certified System Architect
  • Salesforce Certified Technical Architect
  • Salesforce Certified Platform Data Architect
  • Salesforce Certified Platform Development Lifecycle and Deployment Architect
  • Salesforce Certified Platform Identity and Access Management Architect
  • Salesforce Certified Platform Sharing and Visibility Architect
  • Salesforce Certified Omnistudio Developer

Benefits

• Medical, Dental, Prescription Drug Coverage and Vision
• 401(k)
• Time off:
  • 2 week paid vacation (full-time) / 1 week paid vacation (part-time)
  • 12 paid sick days per year
  • 11 paid holidays
  • Paid Parental Leave
• Mileage & Cell Phone Reimbursement (when applicable)
• Tuition reimbursement and licensure supervision
• Growth & development through continuous training
• Clinical and administrative advancement opportunities