[Hiring] Salesforce Experience Cloud Product Owner @Net Health

Role Description

Owns the full product lifecycle of Net Health’s Salesforce Experience Cloud community — a strategic customer and partner platform treated as a product, not a static site. This is a builder’s role: the Salesforce Experience Cloud Product Owner designs, develops, and deploys custom community functionality (LWC, Apex, Flow, Agentforce AI) while owning the backlog, roadmap, and technical direction. All community technical decisions belong to this role, within the standards set by the Enterprise Technology/Salesforce platform team. Individual contributor; not a people-management role.

Role Balance:

• ~70% hands-on build and technical design (Apex, LWC, Flow, integrations, Agentforce);
• ~30% product ownership (roadmap, backlog, requirements, metrics).

Qualifications

• 3–5+ years of hands-on Salesforce development (Apex, LWC, SOQL, Flow); 1–2+ years specifically on Experience Cloud (formerly Community Cloud), including Experience Builder, themes, topics and navigation, LWC inside communities, and the external-user sharing and guest access model.
• Demonstrated end-to-end ownership: has scoped, built, and shipped a feature without depending on a separate product owner or dev team; product/Agile experience (roadmap, backlog, sprints) for a digital product or platform.
• Source-driven development: SFDX, Git, sandbox-to-production, Apex unit testing; REST/SOAP API integrations with authentication and error handling.
• Hands-on Agentforce or comparable AI agent experience (configuration, grounding, tuning, monitoring); track record improving case deflection metrics; builds own Salesforce reports and dashboards; familiar with Experience Workspaces and Insights; familiarity with product analytics or UX tooling (Pendo, Google Analytics, or similar) is a plus.
• Strong cross-functional communicator: can produce a technical design doc, a release note, and community guidelines; proficient in Agile tools (i.e., Jira, Confluence, Aha, or Wiki) and Git-based source control; proficient in Office 365 and Salesforce platform tools (Experience Builder, SFDX, VS Code).
• Salesforce Certified Platform Developer I required; candidates without the certification may be considered if Apex/LWC experience is strong and certification is completed within 90 days of hire.
• Bachelor’s degree in Management Information Systems, Computer Science, or a related technical or business field.

Requirements

• Backlog Ownership and Prioritization: Owns the community roadmap end-to-end; defines priorities, writes user stories with acceptance criteria, continuously reprioritizes against incoming requests, feedback, and technical debt, and coordinates cross-team dependencies.
• Sprint Execution: Leads agile ceremonies (scrums, sprint planning, reviews, retros); accepts or rejects sprint deliverables; owns release cadence and feature rollout strategy; presents results to non-technical stakeholders and reports community delivery to CX leadership.
• Build and Technical Delivery: Designs, builds, tests, and deploys custom Experience Cloud functionality (LWC, Apex, Flow, platform events, async Apex); builds REST/SOAP API integrations with proper error handling; owns the external-user security model (sharing sets, permission sets, guest access); works source-driven via SFDX, Git, and CI/CD; tunes for SOQL efficiency and governor limits; reviews contributor code against org-wide standards.
• Product Strategy: Serves as the in-house authority on Experience Cloud; owns the community’s data model, component architecture, and technical design; defines and tracks success metrics (engagement, deflection, satisfaction); monitors Salesforce release cycles and plans remediation ahead of enforcement dates; collaborates with stakeholders to shape the platform roadmap.
• Agentforce and AI Engineering: Builds and tunes the Agentforce AI agent (topics, prompt templates, Apex/Flow-backed actions); monitors containment and case deflection metrics; drives fixes in code, configuration, or content; evolves agent capabilities across Salesforce releases; distinguishes genuine resolution from suppressed escalations.
• Community Operations and Stakeholder Engagement: Maintains community structural health (topics, navigation, moderation, case workflows); partners with Product Education and Support on onboarding and participation programs; aligns the roadmap with Client Success, Marketing, and Product; handles escalations with sound judgment; reports performance to CX and commercial leadership in terms of operating leverage.

Benefits

• #WorkFromAnywhere
• #UnlimitedPTO
• #ComprehensiveBenefitsPackage
• #EmployeeResourceGroups
• #CasualDressCode
• #PrioritizedEmployeeWellness
• #DiversityAndInclusion
• #AVoice
• #NewHireSupport
• #CareerDevelopment
• #EducationalAssistance
• #EmployeeReferralBonus
• #ProgressiveParentalLeave

Company Description

Net Health is a high-growth and profitable company that helps caregivers harness data for human health. We honor and respect the needs of our Net Health family and staff, offering a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties.