[Hiring] Salesforce Center of Excellence (COE) Lead @CVS Health

Role Description

We are seeking a strategic and experienced Salesforce Center of Excellence (COE) Leader to define, govern, and scale enterprise use of the Salesforce platform. This role will lead the operating model, standards, and governance required to support secure, scalable, and business-aligned solutions across multiple Salesforce capabilities. The ideal candidate brings a strong blend of platform leadership, enterprise architecture, delivery oversight, and stakeholder influence, with the ability to build effective governance mechanisms and drive adoption of emerging capabilities such as Agentforce and Data Cloud. This is a high-visibility leadership opportunity for a candidate who can align business and technology priorities while strengthening platform consistency, quality, and long-term value realization.

• Lead the Salesforce COE operating model, including intake, demand management, prioritization, and portfolio governance across the organization.
• Define enterprise architecture standards, security standards, reference architectures, and guardrails that promote consistency, accelerate delivery, and align platform decisions to business strategy and Salesforce best practices.
• Own and enforce governance processes for solution design reviews, technical approvals, and release readiness across Salesforce products and integrated systems.
• Partner with business leaders, product owners, and IT stakeholders to shape roadmaps, define success metrics, and drive adoption across core Salesforce capabilities, including Data Cloud.
• Standardize integration, data, and identity patterns (APIs, middleware, MDM) to enable a unified customer view and consistent experiences.
• Drive security, compliance, and data governance (e.g., SOX, GDPR/CCPA as applicable), including role design, controls, and audit readiness.
• Build COE capability through enablement by coaching architects, administrators, and developers across onshore and offshore teams.
• Own the Salesforce platform roadmap in partnership with enterprise architecture and key vendors.
• Lead executive communications related to quarterly business reviews, platform health reporting, business value tracking, and targeted proofs of concept or demonstrations.

Qualifications

• 12+ years of IT experience with 8+ years in Salesforce program/platform leadership (architecture, delivery, and operations) across one or more clouds.
• Proven experience establishing or scaling a Salesforce COE, including governance, standards, intake management, and oversight of complex multi-team delivery models.
• Strong functional and technical knowledge across Salesforce clouds (e.g., Sales, Service, Experience) and enterprise capabilities including Agentforce and Data Cloud.
• Deep understanding of enterprise architecture, data and integration patterns (APIs, eventing), and SDLC/DevOps practices for Salesforce.
• Experience with delivery governance, financial management, vendor oversight, and operating metrics.
• Demonstrated ability to lead cross-functional teams, influence senior stakeholders, and build effective partnerships across vendors, system integrators, and internal delivery organizations.
• Excellent communication, facilitation, and change leadership skills.
• Hands-on familiarity with the Salesforce security model, data model, sharing architecture, and common implementation patterns.

Requirements

• Salesforce Certified Application Architect and/or System Architect.
• Salesforce Certified Technical Architect (CTA) (preferred) or progress toward CTA.
• Salesforce Administrator (ADM201) and one or more Consultant certs (Sales/Service/Experience).
• MuleSoft, Integration Architecture, or Salesforce DevOps-related certifications (nice plus).

Education

• Bachelor's degree in Computer Science, Engineering, or a related field. Equivalent work experience accepted.

Pay Range

The typical pay range for this role is: $130,295.00 - $260,590.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Company Description

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.