[Hiring] Salesforce Agentforce Business Analyst / Product Owner @NTT DATA Services

Role Description

We are looking for a Salesforce Agentforce Business Analyst / Product Owner to drive the definition, prioritization, and delivery of AI-powered customer engagement solutions on the Salesforce platform. This role sits at the intersection of business stakeholders, customers, and delivery teams, with a strong focus on discovery, use case articulation, and product ownership.

The ideal candidate will partner closely with clients to identify, refine, and prioritize Agentforce use cases, ensuring solutions deliver measurable business value while aligning with customer experience goals.

Key Responsibilities

• Customer Discovery & Use Case Definition
  • Lead and support discovery workshops, stakeholder interviews, and journey mapping sessions
  • Capture and document business requirements, pain points, and customer interaction scenarios
  • Identify and define AI-driven use cases (e.g., virtual agents, automated case handling, knowledge assistance)
  • Translate business needs into well-defined user stories, epics, and acceptance criteria
  • Collaborate with architects to ensure use cases are technically feasible and aligned with platform capabilities
• Product Ownership & Backlog Management
  • Act as the Product Owner for Agentforce initiatives, owning the product backlog
  • Prioritize features and use cases based on business value, ROI, and feasibility
  • Maintain a clear and actionable backlog with refined user stories and success criteria
  • Drive sprint planning, backlog grooming, and review sessions with delivery teams
  • Ensure alignment between business goals and technical delivery
• Stakeholder Management
  • Serve as the primary liaison between business stakeholders, customers, and technical teams
  • Communicate product vision, roadmap, and progress effectively
  • Manage expectations and ensure continuous stakeholder engagement and feedback loops
  • Facilitate decision-making and resolve ambiguities during delivery

Qualifications

• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Experience with Salesforce and AI technologies
• Proven track record in product ownership and backlog management

Requirements

• Experience in business analysis or product ownership
• Familiarity with Agile methodologies
• Ability to work collaboratively in a remote environment
• Strong understanding of customer engagement solutions

Benefits

• Flexible work arrangements
• Comprehensive health benefits
• Professional development opportunities
• Inclusive work culture