[Hiring] Program Manager, Product Innovation @Harris Computer

Role Description

We are seeking an experienced Program Manager to lead the strategy, implementation, and optimization of our EMR and Practice Management/Billing software solutions. The ideal candidate has a deep understanding of clinical workflows, billing processes, and healthcare technology, and excels at managing cross-functional programs that improve operational efficiency and patient care. This role reports to the Vice President, Product Innovation.

• Lead product and program initiatives across EMR and Practice Management systems, from planning through execution and post-launch optimization.
• Collaborate with customers, internal client management, and business analysts to gather requirements, define solutions, and ensure software enhancements are delivered on time and meet defined business requirements.
• Oversee project timelines for multiple concurrent initiatives in several EMR and PM systems simultaneously.
• Ensure compliance with HIPAA, USCDI, and other healthcare regulatory standards.
• Act as a key liaison with development leadership and Business Unit Executives to report status, identify risks, and align teams on programs that cross multiple EMR/PM systems.

Qualifications

• Bachelor's degree in Healthcare Administration, Health Informatics, Business, or a related field.
• 5-7+ years of experience in project or program management within healthcare IT.
• Hands-on experience with EMR/EHR systems and Practice Management/Billing software in physician offices.
• Strong understanding of clinical workflows, billing/revenue cycle management, and software integration.
• Proven ability to manage cross-functional teams, project plans, and budgets.
• Understanding of how various forms of AI (Machine Learning, Agentic AI, Robotic Process Automation, Natural Language Processing) are deployed to improve EMR and Practice Management workflows and automation.
• Excellent communication, presentation, and interpersonal skills with the ability to translate technical requirements for clinical and administrative stakeholders.
• Strong analytical, problem-solving, organization, and time management skills with high attention to detail.
• Ability to build and maintain strong and trusting relationships with team members, stakeholders, and senior leaders.
• Advanced MS Office Suite skills (PowerPoint, Word, Excel, Teams).

Requirements

• Experience with major EMR/Practice Management vendors (e.g., Epic, Cerner, Allscripts, Athenahealth, NextGen, eClinicalWorks).
• Knowledge of interoperability standards (HL7, FHIR).
• Experience with software product launches or optimizations in ambulatory care settings.
• Project management certification (e.g., PMP, PMI-ACP, PRINCE2, Lean Six Sigma, Scrum, or SAFe) is preferred.

Benefits

• Comprehensive medical, dental, and vision benefits starting from your first day.
• A competitive compensation package.
• Employee stock ownership and 401k matching programs.
• 3 weeks' vacation and 5 personal days.
• Lifestyle rewards.
• Remote work and more.
• Tons of opportunities for career growth.
• A culture that values community involvement and giving back.

Compensation Details

The potential salary range for this role is $135,000 to $145,000 per year and will be based on experience, skills, market conditions, and internal equity.