[Hiring] Program Manager @Tucuvi Care SL

Role Description

At Tucuvi, we help healthcare organizations ensure every patient receives timely high-quality care by augmenting clinical teams with AI. Our clinical-grade AI Care Management platform automates and orchestrates high-volume workflows end to end, combining autonomous AI agents including LOLA, our Voice Clinical Agent with workflow logic, escalation, documentation, and seamless integration into existing health system infrastructure.

Your mission is to turn our US health system partnerships into programs that deliver measurable outcomes, expand into new use cases, and become the reference accounts that open the next ten doors. This role requires up to 25–30% travel for go-lives, strategic reviews, and onsite work with customer teams.

You'll own the full lifecycle of a health system relationship from the first site implementation through multi-site expansion and new use case discovery.

Responsibilities

• Drive account growth, not just delivery.
• Frame the case for leadership.
• Own the workflow translation between the customer and our product team.
• Define and measure the KPIs that matter.
• Build and maintain VP-level champion relationships.
• Build trust with clinical staff.
• Own the feedback loop to Product and Engineering.
• Scale with efficiency.

Qualifications

• 8–12 years of relevant experience, with a track record of owning complex, multi-stakeholder programs end to end.
• Previous experience in one or more of the following (helpful):
• Strategic account management or client partnership at a healthcare technology or services company.
• Health system program management implementation, expansion planning, change management, or process design.
• Clinical workflow redesign, care transformation, or process improvement inside a hospital or health system.
• Growth instinct, not just delivery discipline.
• Strong, demonstrable project management skills.
• You lead with scoping, not assumptions.
• Comfort building a financial narrative.
• A self-service-first approach to problem solving.
• US-based, with up to 25–30% travel for go-lives, strategic reviews, and onsite work.

Requirements

• A program or customer you grew beyond its original scope.
• A project plan you built and ran.
• A problem you caught before it escalated.

Benefits

• $140K–$160K base + variable + equity (based on experience).
• Remote work (Boston, NYC, West Coast preferred).
• Flexible working hours.
• Team buildings.