[Hiring] Product Support Specialist @Galileo
Mar 17, 2025 - Galileo is hiring a remote Product Support Specialist. đź’¸ Salary: $80,000 - $95,000. đź“ŤLocation: USA.
Role Description
As a Product Specialist at Galileo, you will play a critical role in driving the success of our digital product suite. You will be the subject matter expert on our full suite of products (including expert use and patient-facing systems) and provide tier-one support for our Patient Support Associates, Clinicians, and business users.
- Partner with Product Managers, Engineering Managers, and Product Design to build and maintain a product resource library
- Conduct live product training
- Create structure for in-the-moment troubleshooting before, during, and post-launch
- Synthesize qualitative and quantitative feedback in a highly actionable and clear way for our product managers, product designers, and engineers
As the subject matter expert for our digital product suite, you’ll provide tier-one support for all internal Galileo constituents – specifically, you will:
- Write, design, and present product training materials in conjunction with division leaders
- Write and maintain product explainers/training resources on the Galileo intranet
- Act as the primary support partner for clinical and business stakeholders during the go-to-market and post-launch phase (e.g., in Slack, email, Zoom)
- Provide real-time support that adapts across different departmental needs, including clinicians, business users, and Patient Support Advocates
- Synthesize qualitative and quantitative product feedback with attention to detail and clearly communicate it back to our Product Management and Design team to inform strategic planning
Qualifications
- Skilled in process improvement, designing and implementing standardized processes that enhance operational effectiveness and drive continuous improvement across diverse teams
- Exceptional stakeholder management skills to centralize and ensure consistency in product information across departments
- Adept at managing change and engaging stakeholders in complex environments, fostering collaboration and alignment toward common goals
- Successfully driven the adoption of new processes and training programs, ensuring managers and their teams effectively absorb and utilize them
- Ability to influence and communicate with diverse audiences
Requirements
COMPENSATION RANGE: $80,000 - $95,000
Benefits
- Medical / Dental / Vision insurance
- Flexible Spending Account
- Health Savings Account + match
- Company paid STD/LTD, AD&D, and Life insurance
- Paid Family Leave
- 401K + match
- Paid Time Off
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$80,000 - $95,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 17, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
