[Hiring] Product Specialist & Trainer @ACT Lighting Inc
Product Specialist & Trainer @ACT Lighting Inc
Product Management
Salary usd 31.25 - 33...
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 2d ago

[Hiring] Product Specialist & Trainer @ACT Lighting Inc

2d ago - ACT Lighting Inc is hiring a remote Product Specialist & Trainer. ๐Ÿ’ธ Salary: usd 31.25 - 33.65 per hour ๐Ÿ“Location: USA

Role Description

This hybrid role supports ACTโ€™s Video Division, tvONE and Green Hippo (Hippotizer), across three connected functions:

  • Product training and enablement
  • Customer-facing technical support and field specialist work
  • Junior-level software development within the Hippotizer engineering team

The Product Specialist & Trainer serves as a North American subject-matter expert for ACT Video products while building engineering fluency in the Hippotizer codebase.

The role requires someone who can productively context-switch between focused engineering work and highly responsive, customer-facing engagements, a demanding combination that calls for strong self-management, technical depth, and communication range.

Because the development work can only happen during non-travel periods, candidates should be comfortable working in concentrated blocks rather than even daily rhythms.

Qualifications

  • Bachelorโ€™s degree in computer science, electrical engineering, a related technical discipline, or equivalent demonstrated experience.
  • Demonstrated software development experience. C++ strongly preferred; strong development fundamentals in adjacent languages combined with clear aptitude and willingness to ramp on C++ will be considered.
  • Familiarity with version control (Git) and standard software development workflows.
  • Professional AV, media server, video processing, or live event technology experience preferred.
  • Experience as a theatrical or live production technician strongly preferred; hands-on familiarity with the rig environment where ACT Video products actually live.
  • Working knowledge of lighting consoles, automated lighting systems, and DMX/sACN control protocols.
  • Excellent written and verbal communication, presentation, and public speaking skills.
  • Must be able to credibly train both technical and non-technical audiences.
  • Demonstrated customer-facing or technical sales support experience.
  • Strong organizational, time management, and problem-solving skills, with particular ability to manage context-switching between focused engineering work and responsive field engagements.
  • Ability to travel approximately 50% of the time, domestically and occasionally internationally.
  • Proficiency with common software tools, including the MS Office suite.
  • CTS certification preferred; ability to obtain within first year of employment required.

Requirements

  • Training & Enablement (~30%):
    • Develops and delivers product training for tvONE and Green Hippo (Hippotizer), both in-person workshops and virtual sessions, tailored for internal sales teams, dealers, integrators, and end customers.
    • Builds training content, including presentations, manuals, videos, and hands-on exercises.
    • Partners with sales leadership to facilitate onboarding for new sales team hires across ACT Video brands.
    • Administers ACTโ€™s in-house CTS certification course.
    • Collaborates with product development, sales, and marketing teams to ensure training materials align with the product roadmap and customer needs.
  • Product Specialist & Field Support (~30%):
    • Serves as the North American technical subject matter expert for ACT Video products, including tvONE and Green Hippo (Hippotizer).
    • Provides key project support - on-site commissioning, programming, and troubleshooting โ€“ for strategic customers and flagship installations.
    • Delivers technical pre-sales assistance, system design support, and configuration guidance to regional sales managers and dealer partners.
    • Oversees pre-sales product inquiries and partners with Sales to produce accurate system configurations and quotes.
    • Represents ACT Video at tradeshows (including InfoComm), dealer events, and partner demonstrations.
    • Offers technical support and post-training guidance to reinforce learning and resolve customer issues.
  • Hippotizer Software Development (~40%):
    • Under the guidance of the Hippotizer Product Manager and development team, learns the Hippotizer codebase and contributes to feature development, bug fixes, and sprint deliverables.
    • Participates in sprint planning, code review, and ongoing technical discussions with the Hippotizer engineering team.
    • Builds first-hand engineering knowledge of Hippotizer internals to inform field support and training with accuracy and depth.
    • Contributes to internal documentation, test coverage, and developer-facing materials as assigned.
    • Acts as a feedback channel from the field back into the engineering team, surfacing real-world issues and customer-driven feature needs.
    • Performs other related duties as assigned.

Benefits

  • Occasionally required to lift up to 50 lbs.
  • Required to sit, stand, and walk โ€” including extended periods at a workstation for software development work.
  • Continually required to utilize hand and finger dexterity.
  • Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; and ability to adjust focus.

Company Description

Company values include:

  • Deliver Legendary Service
  • Always Demonstrate Integrity
  • Practice Blameless Problem-Solving
  • Contribute to Profit
  • Honor Commitments
  • Embrace Change and Growth
  • Be Positive
  • Keep Things Fun
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Product Specialist & Trainer @ACT Lighting Inc
Product Management
Salary usd 31.25 - 33...
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 2d ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied โœ“
Sent Follow-Up โœ“
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