[Hiring] Product Specialist @Hato Hone St John

Role Description

As a Product Specialist, you will help turn new service concepts into reality by ensuring the digital foundations are practical, integrated, and ready to scale. Partnering closely with the Product Manager, you will support platform selection, system testing, and implementation to deliver seamless customer and operational experiences. We are open to this role being performed from the Upper North Island.

• Assess and select fit-for-purpose digital platforms and solutions.
• Design seamless integration across monitoring, field, and customer service operations.
• Define practical MVP requirements and avoid unnecessary complexity.
• Lead vendor engagement, testing, and system integrations.
• Support the rollout of new services from pilot through to national deployment.

Qualifications

• Relevant tertiary qualification or equivalent experience.
• Proven experience in digital leadership or transformation.
• Experience designing digital services and customer journeys that improve user and operational outcomes.
• Strong understanding of systems integration across CRM, monitoring, and service delivery platforms.
• Experience leading agile delivery, vendor evaluations, and technology implementation projects.
• Knowledge of data privacy, security, and regulatory requirements within healthcare or regulated environments.
• Practical approach to solution delivery, with experience in selecting, configuring, and integrating off-the-shelf platforms.

Company Description

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.