[Hiring] Product Owner Roadside Assistance & Workflows @SIXT
Mar 26, 2025 - SIXT is hiring a remote Product Owner Roadside Assistance & Workflows. đź’¸ Salary: unspecified. đź“ŤLocation: Portugal.
Role Description
At SIXT, we’re revolutionizing Customer Service by automating workflows end-to-end! Our Customer Service Transformation team designs seamless, human-like digital interactions that enhance customer experiences worldwide. As part of this innovative team, you'll create a seamless, customer-centric journey that enhances service efficiency and delivers faster, more intuitive support when it matters most.
- Collaborate closely with Tech, Product and Data Science experts to design and implement scalable digital workflows that optimize Roadside Assistance automation.
- Leverage AI, NLP and automation technologies to ensure a frictionless customer experience from request to resolution.
- As the Product Owner for Roadside Assistance and Workflows, play a key role in a large and technologically advanced omnichannel service ecosystem including Salesforce, Genesys, Cognigy, etc.
- Build a new level of customer-focused Roadside Assistance experience by automating workflows end-to-end and integrating with omnichannel tools and Conversational AI.
- Ensure the best-in-class customer- and agent experience by designing and implementing seamless workflows, leveraging automation and cutting-edge technologies.
- Lead the product implementation of Roadside Assistance automation, implementing an Agentic AI experience where feasible.
- Define and drive KPIs while establishing an experimentation framework.
Qualifications
- 5+ years of experience in digital product management, working in agile environments (Scrum/Kanban) and scaling product teams.
- Excel at designing and optimizing complex multi-platform workflows; experience in automating customer service processes is a plus.
- Skilled in multi-cultural stakeholder management, collaborating across time zones, building consensus, and making strategic decisions.
- Strong analytical, conceptual, and strategic thinking skills, turning ambitious visions into reality and continuously improving product performance using KPIs.
- Pragmatic and results-driven, tackling challenges with a hands-on approach, inspiring teams, and fostering continuous learning and growth.
Benefits
- Generous Time Off: Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year.
- Work-Life Balance & Flexibility: Benefit from a hybrid working model, flexible working hours, and no dress code.
- Great Employee Benefits: Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts.
- Training & Development: Participate in training programs designed for your personal growth and development.
- Health & Well-being: Private health insurance to support your well-being.
- Additional Perks: Enjoy the Coverflex advantage system to enhance your employee experience.
Company Description
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight.
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| đź“Ť | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Portugal
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
