[Hiring] Product Owner II @World Education Services

Role Description

The Product Owner II is focused on leading the execution, enhancements, and optimization of Salesforce for WES. This role is responsible for ensuring Salesforce platform work is delivered efficiently, meets business needs, and supports both near-term operational stability and long-term roadmap priorities.

• Serve as the dedicated Product Owner for Salesforce Solutions, accountable for platform enhancements, feature delivery, and continuous improvement.
• Own the Salesforce backlog and ensure work is prioritized to maximize business value and delivery outcomes.
• Partner closely with Salesforce delivery teams (developers, admins, QA, architects) to drive high-quality execution.
• Support stabilization phase following recent Salesforce launches, ensuring defects, enhancements, and user feedback are addressed quickly.
• Drive issue triage, prioritization, and resolution in partnership with technical teams.
• Transition the platform from stabilization into a steady-state delivery rhythm that supports ongoing BAU and roadmap work.
• Gather and translate business needs into clear user stories, acceptance criteria, and prioritized backlog items.
• Lead sprint ceremonies including refinement, sprint planning, demos, and retrospectives.
• Balance competing delivery streams across: roadmap initiatives and new capabilities, BAU requests and operational improvements, post-launch fixes and workflow optimization.
• Act as the primary point of contact between business stakeholders (Sales, Customer Service, Operations) and delivery teams.
• Facilitate requirement discussions and ensure alignment on scope, value, and delivery timelines.
• Communicate progress, trade-offs, and delivery impacts with clarity and transparency.
• Ensure Salesforce solutions are scalable, user-centered, and aligned with platform best practices.
• Identify opportunities to improve workflows through automation, process redesign, and configuration enhancements.
• Contribute to platform governance, release management, and long-term sustainability.
• Collaborate with enterprise teams on integration between Salesforce and other internal systems (customer portals, support tools, data platforms).
• Ensure end-to-end process alignment and data integrity across platforms.
• Define and track delivery and adoption metrics for Salesforce initiatives.
• Use stakeholder feedback and operational insights to drive continuous improvement and backlog evolution.
• Identify opportunities for operational improvement, workflow automation, and process optimization.
• Champion opportunities for continuous improvement through adoption insights and stakeholder feedback.
• Use data, feedback, and delivery insights to drive continuous improvement across product processes and outcomes.
• Strengthen delivery predictability through improved backlog management and release planning.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• 5+ years of experience in Product Ownership, Product Delivery, or Business Systems roles.
• 3+ years of experience delivering and managing Salesforce solutions.
• Strong functional knowledge of Salesforce ecosystem, such as: Sales Cloud and/or Service Cloud, workflow automation (Flows, approvals), reporting and dashboards, integrations and APIs.
• Proven ability to manage delivery across both: operational BAU needs, and strategic roadmap initiatives.
• Strong Agile delivery experience (Scrum/Kanban).
• Excellent communication, prioritization, and stakeholder management skills.
• Demonstrated experience working cross-functionally to deliver across complex product portfolios.
• Strong alignment with WES mission and values and demonstrates a growth mindset.

Requirements

• Salesforce certifications (preferred): Salesforce Administrator.
• Experience working in post-launch stabilization environments.
• Familiarity with enterprise governance and CRM operating models.

Benefits

• Work-Life Harmony: Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies.
• Rewards and Recognition: Competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions.
• Professional Growth and Development: Comprehensive training programs and tuition reimbursement opportunities.
• Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities.
• Community and Connection: Participate in a range of activities that promote equity, celebrate diversity, and cultivate a strong sense of belonging.