[Hiring] Product Ops, Buy @Folio

Role Description

Folio Buy is the engine behind how we onboard new hotel customers, e.g. configuring storefronts, catalogs, and approval workflows. Today, this process involves manual coordination across internal teams, property teams, and suppliers. We're looking for a Folio Buy Product Ops lead to own this end-to-end workflow, identify bottlenecks, and drive improvements that dramatically accelerate setup effort spanning different functional work.

This is a technically-minded product operations role. You'll sit at the intersection of GTM, operations, and engineering to translate messy, real-world pain points into scoped product work, build programmatic monitoring and tooling to operationalize manual work, and define the path toward a simpler, faster, more self-serve setup experience.

What excites you

• Taking a complex, multi-step operational workflow and making it dramatically faster and more reliable.
• Digging into the details of how things actually work today — shadowing implementation calls, reading support tickets, mapping out every step and handoff — so you can find the real bottlenecks.
• Translating qualitative pain points ("this is frustrating," "we keep going back and forth") into clear, prioritized product requirements and experiments.
• Working at the intersection of product, operations, and engineering.
• Building processes, playbooks, and programmatic tooling from scratch, and iteratively improving existing workflows.
• Working with a small, fast-moving team where your improvements directly impact customers and the business.

What you'll do

• Own the Folio Buy workflow end-to-end.
• Map the current process, identify bottlenecks, and maintain a clear view of where time and effort are spent.
• Prioritize and scope product improvements.
• Define P0/P1/P2 improvements to the setup experience, especially toward a simpler onboarding path.
• Partner with operations & engineering.
• Build programmatic monitoring and tooling.
• Design and improve internal processes.
• Support some business development work to enable improvements in the customer experience.

Qualifications

• 3–6 years of experience in product operations, product management, technical operations, or a product-adjacent role at a high-growth startup or SaaS company.
• Technically sharp, product-oriented operator: analytical, dynamic, and comfortable writing code.
• Strong user experience and onboarding intuition.
• Comfortable with systems and tooling: designing internal processes, building playbooks, and improving admin tools.
• Excellent at scoping and prioritization.
• Clear communicator who can translate between operational teams and engineering.
• Resourceful, proactive, and thrives in fast-paced environments.

Bonus points for

• Engineering or technical background.
• Experience with onboarding, implementation, or customer setup workflows at a B2B SaaS company.
• Familiarity with procurement, supply chain, or hospitality operations.
• Experience working with admin tools, internal tooling, or ops platforms.
• Experience at a Series A–B stage company.

Working at Folio

• Remote-first company with quarterly in-person meetings.
• Rely on Google Meet, Linear, Notion, and Slack for daily operations.
• Opportunity to travel and meet customers in person.
• Small, collaborative team with daily stand-ups.

What we value

• Craft: Pride in work and joy in execution.
• Optimism: Belief in possibilities with the right hustle and grit.
• Ownership: Strong sense of shared responsibility over creations.
• Hospitality: Bringing a culture of service to our daily work.