[Hiring] Product Operations Team Lead @Fundraise Up

Role Description

This role is the primary owner of how the product team operates. You ensure quality and velocity don't trade off against each other — by building, scaling, and protecting the processes that make good product decisions repeatable.

You'll report directly to the CPO and serve as the main entry point for new Product Ops initiatives — prioritizing, routing, and leading the ones that matter most. You focus on what scales across the whole product team, not what solves a one-off problem for one squad.

The Product Ops team is two people: you and one manager — with plans to grow. This is a genuinely hands-on role — you'll be doing real work, not just directing it. Expect to own processes end-to-end, from design through adoption.

What You'll Own

• Be the primary entry point for new Product Ops initiatives — prioritize them, decide what gets resourced, and route what doesn't fit.
• Lead major cross-team process changes: design the frame, align stakeholders, and drive adoption.
• Own cross-team processes across the Product department (Product, Design, and Analytics) where central coordination is required — quarterly planning, goal decomposition, metrics alignment.
• Build and maintain shared frameworks and artifacts (prioritization logic, metrics models, decision templates) that improve clarity and consistency across the product team.
• Identify and escalate systemic process problems that require cross-team or leadership-level decisions.
• Drive AI automation of product workflows — identify high-leverage opportunities, build or oversee solutions, measure against baselines, and decide what scales across the team.
• Manage Product Ops focus and load: ensure the team works on things that move the needle, not reactive noise.

What Success Looks Like

• Product Ops initiatives have a transparent, understood focus — no one wonders what the function is for.
• Shared processes are adopted and used consistently across product teams (measured by adoption rate and CSAT).
• Operational noise decreases — fewer ad-hoc requests, less manual coordination, fewer alignment gaps.
• Product decisions become more predictable and higher quality — even as the company keeps scaling fast.

Qualifications

• Process design experience.
• Cross-functional influence.
• Metrics-driven.
• Bias toward scalability.
• Full ownership of your domain.
• AI automation fluency.
• Fluent English (C1+).

Bonus Points

• Product fluency — you understand how product teams work: discovery, prioritization, planning cycles, roadmap trade-offs.
• Background in product operations or program management.
• Familiarity with OKR frameworks, quarterly planning processes, or company-wide goal alignment.
• Comfortable working in a fast-scaling environment without a defined playbook for everything.

Benefits

• Private medical insurance for the employee and their family.
• 23 paid vacation days per year.
• 11 paid public holidays per year.
• 5 company-paid sick leave days.
• English learning courses.
• Relevant professional education.
• Gym or swimming pool.
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• Co-working.
• Remote working.