[Hiring] Product Operations Specialist @Rezilient Health

Role Description

As a Product Operations Specialist, you'll be fully immersed in the daily operations of our exciting, fast-paced startup environment. Expect to get first-hand experience in what it looks like to build out and manage a clinical service line and the product, operations, and tech that supports it. You'll ensure deliverables are completed on time, within scope and budget. You'll work with leaders from each department and gain a deep understanding of how our business works.

Key Responsibilities

• Tooling & Board Management
  • Own and maintain product management tools (e.g., Jira, Confluence, Notion, Asana or similar) to ensure boards, workflows, and dashboards are accurate and up to date.
  • Serve as a super user and internal go-to resource for product tooling — answering team questions, troubleshooting issues, and onboarding new users.
  • Support cross-functional visibility by maintaining reporting views, sprint boards, and roadmap artifacts that keep stakeholders aligned.
• Support Product Analytics
  • Building and maintaining product KPI dashboards (activation, retention, feature adoption, engagement).
  • Assist in conducting funnel analysis to identify drop-off points and surface opportunities.
  • Partnering with data engineering to ensure product events are properly instrumented and tracked.
  • Work with Technical Product Manager to produce regular product performance reports for leadership.
• General Product Operations
  • Help maintain a single source of truth across product team resources and knowledge bases.
  • Identify opportunities to improve team processes and operational workflows.
  • Provide general operational support to the Technical Product Manager and product team as needs evolve.
  • Work closely with engineering and external operations teams to ensure seamless product-related processes and communications between verticals.
• Documentation, Training & Release Support
  • Create, maintain, and continuously improve training materials, process guides, and how-to documentation for product tools and workflows.
  • Partner with the Technical Product Manager to translate complex processes into clear, accessible documentation for both technical and non-technical audiences.
  • Develop release documentation including release notes, feature summaries, and internal communications to support go-live activities.
  • Support the product team during release cycles — coordinating checklists, tracking readiness, and ensuring documentation is complete before launch.

Qualifications

• Bachelor Degree in a relevant field or equivalent experience.
• 2+ years of relevant experience, ideally in a health-tech startup environment.
• Organized and detail-oriented – a builder and lover of "process".
• Ability to multitask in a dynamic, fast-paced, start-up environment.
• A strong operator who thrives in creating structure out of ambiguity.
• Familiarity with product management tools such as Jira, Confluence, Notion, Miro, Asana or comparable platforms.
• Strong written communication skills — you write clearly and know how to make documentation people actually read and use.
• Highly organized with strong attention to detail; comfortable managing multiple workstreams at once.
• A collaborative, service-oriented mindset — you take pride in enabling others to do their best work.

Benefits

• Generous PTO.
• Paid family leave.
• Comprehensive medical, dental, vision, and life insurance.
• Stock options.