[Hiring] Product Operations Manager @Storyteller

Role Description

This role owns one of our largest and most valuable clients - a globally recognisable name in major US sport - end to end. You’re the day-to-day lead: you drive the work, keep a complex set of projects moving, and make sure things ship. You also spot where the account can grow, and go after it.

You’ll work across product, engineering, delivery and content, and you’ll unblock what’s stuck rather than wait to be told it’s stuck. It’s a role with genuine autonomy, and genuine accountability for what gets delivered.

Sports Focus

Our client is in major US sport, which sets the rhythm of the work. A playoff run, a trade, a Draft moment or an injury can shift priorities overnight. Basketball knowledge helps here - not as trivia, but because it lets you anticipate those moments rather than react to them.

You don’t need to be an analyst, but you should be genuinely interested in the sport and understand the shape of an NBA season, from regular season through Playoffs, Finals, the Draft and free agency. The strongest candidates will sense how fan behaviour, content timing and client pressure shift across it.

What You'll Do

• Drive the account forward every day - spot what needs doing and do it, before it becomes a problem.
• Pull together product, engineering, delivery and operations to land what’s been committed.
• Make sure what we ship to the client is right - both the quality and the substance.
• Be the client’s main point of contact, including daily requests from their executives.
• Turn client requests into clear priorities and next steps.
• Own account planning - roadmap, renewals, expansions and the commercial detail.
• Own client reporting, and make it something they act on rather than just read.
• Handle incidents and escalations calmly - set expectations, align people, drive a resolution.
• Use the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentation.

Qualifications

• You work proactively and independently, and you can hold a lot of moving parts at once.
• You think critically about what a client actually needs, not just what they asked for.
• You’re comfortable working across teams and getting things done without formal authority.
• You communicate sharply - complex things, said simply.
• You’ve managed enterprise client relationships before (3+ years is a guide, not a rule - we care about capability).
• You can work US Eastern Time hours, with reliable internet.
• You have a genuine interest in basketball.

Recruitment Process

• An initial call with a member of the Operations team.
• A compensated exercise to test skills relevant to the role.
• Interview and exercise review with Andy (Chief Delivery Officer).
• Final interview with Bob (Founder & CEO).
• And that’s it!

Benefits

• CAD 95,000 to CAD 110,000 salary, depending on experience, on a full time, permanent employment contract.
• Fully remote working anywhere in Canada!
• 33 Days Paid Leave and Benefits.
• Opportunity to work close to major basketball and sports clients, including the live rhythms of the season, playoffs, Finals, Draft, offseason, and tentpole content moments.
• Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance.
• Working Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location).