[Hiring] Product Operations Associate Manager @Richardson Sales Performance

Role Description

The Product Operations Associate Manager is the operational engine behind Richardson's digital avatar-led video production, translation operations, and digital content maintenance work. The fully remote role sits within the Learning Content & Experiences team, reporting to the Senior Product Manager, Learning Content & Experiences, and is responsible for the day-to-day coordination, execution, and continuous improvement of these workstreams.

This is a hands-on operational role rather than a strategic-ownership one: the Senior Product Manager sets direction and standards for customisation, translation, and content operations, and this role executes against that direction — keeping intake, workflows, and stakeholder coordination running smoothly across a growing and increasingly complex set of content initiatives.

Key Responsibilities

• Digital avatar-led video production:
  • Own end-to-end production of avatar-led video experiences, including video creation, AI-generated visual assets, and platform publishing.
  • Continuously improve and document the production workflow, identifying opportunities for process optimisation as volume grows.
  • Act as the go-to resource for avatar customisation, AI-generated visuals, and general workflow guidance across the team.
• Translation operations:
  • Manage translation roadmap intake and prioritisation, coordinating workflow across internal teams and external facilitators.
  • Coordinate implementation of translation requests end-to-end, from planning through delivery.
  • Manage feedback capture and facilitator review processes, ensuring issues are resolved and closed out.
• AI Roleplay intake and customisation alignment:
  • Manage intake of AI Roleplay requests alongside the customisation process, so the two pipelines are planned and prioritised together rather than in conflict.
  • Flag and resolve overlaps or sequencing issues between AI Roleplay and customisation work before they create rework or stakeholder confusion.
• Digital content maintenance:
  • Provide coordination and execution support for digital content maintenance initiatives, including course builds.
  • Align maintenance activity with delivery timelines and partner teams, and help prioritise competing stakeholder requests.
  • Support cross-platform troubleshooting and course refinements during and after each maintenance cycle.
• Content coordination and minor updates:
  • Coordinate content update requests across the portfolio, routing them to the right owner and tracking them through to resolution.
  • Make minor content updates directly (text edits, small corrections, small asset swaps) where doing so is quicker than routing the request elsewhere.
• Cross-functional coordination:
  • Partner with the Senior Product Manager, Learning Content & Experiences on workflow planning and operational organisation across all workstreams.
  • Support cross-functional coordination and delivery alignment with Design, Digital Products, and Delivery teams.
  • Help build scalable, well-documented content processes that hold up as volume and complexity increase.

Key Relationships

• Senior Product Manager, Learning Content & Experiences — day-to-day direction, prioritisation, and performance management.
• Product Designer — visual refinements and lightweight design support on content and video output.
• Director, Digital Products and team — cross-platform troubleshooting and alignment on digital delivery.
• External translation facilitators — workflow coordination and feedback review.
• Delivery and Enablement teams — alignment on digital content maintenance course builds and rollout timing.

Success Measures

• Avatar-led video production runs on a repeatable, documented process with improving turnaround time.
• Translation intake, coordination, and feedback loops are transparent and consistently delivered against roadmap commitments.
• Digital content maintenance milestones (course builds, delivery alignment) are hit on time and with clear stakeholder prioritisation.
• Strong, low-friction coordination with Design, Digital Products, and Delivery on cross-workstream dependencies.

Experience and Capability

• Experience in content operations, production coordination, or product operations, ideally within a learning, L&D, or B2B SaaS environment.
• Comfortable managing multiple concurrent workstreams (video production, translation, customisation, AI Roleplay intake, digital content maintenance) with competing priorities.
• Good project management and process design skills — able to structure, sequence, and run multiple workstreams to completion, and design new processes as needs evolve.
• Working proficiency with Asana, as team projects and processes are run through it.
• Comfortable working with Claude and Claude Projects, as much of the customisation and translation workflow runs through it.
• Working familiarity with AI-generated video/avatar tools, or a strong aptitude for picking up new production platforms quickly.
• Experience coordinating with external vendors or facilitators (e.g., translation partners).
• Strong organisational and process-documentation skills; comfortable building workflow structure where none exists.
• Clear, proactive communicator, confident coordinating across Product, Design, and Delivery stakeholders.

Behavioural Competencies

• Ownership — drives workstreams to completion without needing close supervision.
• Organisation — keeps multiple concurrent initiatives on track and visible to stakeholders.
• Collaboration — coordinates smoothly across Product, Design, Digital Products, and Delivery.
• Continuous improvement — looks for ways to streamline and scale operational workflows.
• Attention to detail — safeguards quality across video, translation, and maintained course content.