[Hiring] Product Operations Associate @EvenUp

Role Description

We're hiring a Product Operations Associate to own the operational side of our AI Communication Agents, the systems that communicate with medical providers, law firms, and plaintiffs on our clients' behalf. You'll write and iterate the prompts and logic that power these agents, run the QA and audit cycles that keep their output trustworthy, and work directly with a PM to decide what ships next.

This is a hands-on, individual-contributor role on a small, high-trust team. You'll have real influence on the product and a direct line to both leadership and customers within weeks of starting.

This is a remote role that can be based anywhere in the United States.

What you’ll do

• Partner with the Product Manager and Engineering to shape the Communication Agents roadmap.
• Own the client feedback loop: join customer calls, triage incoming issues, separate one-off complaints from real defects, and close the loop with law firms and Customer Success.
• Write, iterate, and test agent prompts, scripts, logic, and configurations, shipping improvements with Engineering and Data Science while defining inputs, outputs, and escalation paths.
• Build and maintain QA rubrics and audit processes, driving fixes through to resolution.
• Handle reporting and ad hoc leadership requests as they arise.

Qualifications

• 2–3 years of experience in Product Operations, AI Operations, or Technical Program Management, having owned a product or operational surface end-to-end.
• Hands-on experience prompting and evaluating LLM systems.
• Experience building or running a QA/evaluation process, plus experience working directly with customers to translate their feedback into product changes.
• Ability to hold a high quality bar under pressure in a fast-moving, non-deterministic environment, without needing a playbook handed to you.
• Strong written communication skills.

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.
• (Please note the above benefits & perks are for full-time employees)