[Hiring] Product Operations Associate @SOLO NETWORK

Role Description

This role operates across both B2B (institutions, employers) and B2C (learners) sides of the platform. As a Product Operations Associate, you will help design and implement badge strategies for organizations while ensuring learners are effectively engaged and progressing through structured skill pathways. The role requires ecosystem thinking — understanding how institutional goals, employer requirements, and learner journeys connect to drive measurable outcomes.

Key Responsibilities

• B2B – Client Onboarding & Strategy
  • Support onboarding of institutions and employers onto SOLO Network
  • Design badge and credential strategies aligned with workforce or learning objectives
  • Structure programs into clear skill pathways and career tracks
• B2C – Learner Journey Design
  • Map learning programs into engaging, outcome-driven learner journeys
  • Ensure badges reflect real skill progression and career milestones
  • Improve learner experience across onboarding, progression, and completion
• Feature Enablement & Adoption
  • Recommend platform features based on client use cases
  • Guide clients in implementing badges, pathways, and engagement mechanisms
  • Act as a translator between product capabilities and real-world use cases
• Engagement & Performance Monitoring
  • Track both client-level and learner-level engagement
  • Identify drop-offs in learner journeys and adoption gaps in clients
  • Suggest improvements to increase completion rates and platform usage
• Outcome & Impact Tracking
  • Help define success metrics across institutions and learners
  • Ensure learning translates into credentials and credentials into outcomes
  • Support reporting and insights for continuous improvement

Qualifications

• Strong structured thinking and problem-solving mindset
• Ability to understand both business needs (B2B) and user experience (B2C)
• Good communication skills with the ability to explain concepts clearly to different stakeholders
• Interest in EdTech, skill development, or workforce ecosystems
• Comfortable working with data, dashboards, and basic analytics
• Proactive attitude with an ownership mindset

Requirements

• Strong structured thinking and problem-solving mindset
• Ability to understand both business needs (B2B) and user experience (B2C)
• Good communication skills with the ability to explain concepts clearly to different stakeholders
• Interest in EdTech, skill development, or workforce ecosystems
• Comfortable working with data, dashboards, and basic analytics
• Proactive attitude with an ownership mindset

Benefits

• Hands-on experience in building and scaling a two-sided platform
• Exposure to credentialing systems, skill frameworks, and workforce transformation
• Direct involvement in client strategy, product adoption, and learner engagement
• Opportunity to work closely with founders and contribute to core platform growth
• Real experience in understanding how learning connects to career outcomes