[Hiring] Product Operations Analyst @Vituity

Role Description

Project manage the delivery of IT solutions to customers for new products and large product feature requests, ensuring on-time and high-quality outcomes.

• Coordinate with cross-functional teams to align on delivery timelines, resources, and expectations.
• Identify and mitigate risks, resolve blockers, and escalate issues as needed to ensure successful delivery.
• Drive the work plan process to triage requests and reach out to business stakeholders to further define requirements and requests.
• Facilitate the creation and maintenance of project documentation representing the business requester, including benefits management plans, project scorecards, cost-benefit analyses, and project effort estimates.
• Facilitate collaborative ideation meetings with IT Leads, reviewing request details, documenting outcomes, and providing detailed hand-off information to support Enterprise Architecture review.
• Create requests for Information Security Vendor Risk Assessment and Security Architecture reviews, documenting official decisions and outcomes in Change Requests.
• Monitor the new product and large feature request intake process, manage requests, provide updates, and communicate to stakeholders regularly.
• Develop and maintain product dashboards, reports, and metrics to track and communicate product performance, user feedback, and market trends.
• Identify opportunities to streamline and optimize product operations processes, including request management, estimation, and delivery workflows.
• Create and document product workflows, processes, and best practices, facilitating agreement discussions on new processes.
• Analyze existing workflows, identify inefficiencies and bottlenecks, and propose solutions to streamline operations.
• Maintain project tracking tools and plans.
• Collaborate closely with other Agile and Waterfall teams. Instill efficient principles to the team by example.
• Provide metrics on work plan statuses and performance using KPIs.

Qualifications

• 2+ years of Project Management experience required.
• Familiarity with Agile project management tools (e.g., Jira, Azure Boards) required.
• Familiarity with IT delivery processes and customer-facing project management required.
• Experience with various IT ticketing systems preferred.
• Experience coordinating cross-functional teams and managing stakeholder expectations is preferred.
• Knowledge of build vs. buy decision-making processes for new applications or features preferred.
• Prior experience in a software development environment preferred.
• Prior experience working with Agile teams preferred.
• Analytical mindset with a focus on process optimization and strong problem-solving skills.
• Strong ability to understand and document detailed business requirements, ensuring clear communication between business stakeholders and IT development teams.
• Working knowledge of Microsoft Office software applications.
• Working knowledge of the Agile Software Development Methodology.
• Working knowledge of Scrum values and principles.
• Skill in executing Agile principles in hybrid Waterfall/Agile environments.
• Strong organizational and analytical skills.
• Strong verbal and written communication skills.
• High attention to detail.
• Ability to meet deadlines and influence others to meet required deadlines.
• Ability to diplomatically communicate with operational leaders when a request does not match the project objective.
• Ability to analyze new or ambiguous information, define the issue or problem, and propose a solution.
• Ability to effectively prioritize work and execute while under pressure.
• Ability to respond to inquiries and complaints from clients.
• Ability to manage multiple tasks in a fast-paced, team-oriented environment.
• Highly self-motivated and directed, working in a remote environment.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.