[Hiring] Product Manager, Senior Care - Prior Authorization and Concurrent Review @PointClickCare

Role Description

PointClickCare is looking for a Product Manager to join our Integrated Care Product team, owning a portfolio focused on managing coverage and authorizations across a resident's stay in a post-acute long-term care setting. This is some of the highest-stakes work in the facility:

• Confirming coverage at admission
• Keeping approvals current through the stay
• Avoiding denials and lost days that directly affect both patient care and accurate revenue

This is not a requirements-gathering role. You will be accountable for product impact:

• Understanding the problem space deeply
• Making clear prioritization calls
• Partnering closely with engineering and design to deliver outcomes for case managers, nurses, and authorization teams

You will build on the established PointClickCare EHR that thousands of facilities already rely on, with a focus on adding value, including using AI and intelligent logic to make expert work repeatable.

Key Duties and Responsibilities

• Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
• Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
• Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
• Work cross-functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
• Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
• Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
• Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once

Qualifications

• Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
• 3+ years of product management experience, including B2B experience with a direct sales team and enterprise customers
• Experience managing software products through the full development lifecycle
• Background in healthcare IT and in skilled nursing or post-acute workflows
• Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
• Comfort with technical concepts including APIs, integrations, and modern development practices
• Excellent communication skills with both business and technical stakeholders, in writing and in person

Nice to haves

• Experience building or integrating AI or ML powered product features
• Familiarity with skilled nursing or post-acute workflows such as coverage, authorizations, and managed care
• A track record of extending an established product with new capabilities and measurable value
• A bias toward product impact over process; you focus on outcomes, not just output

Requirements

The US base salary range for this position is $115,900 - $128,800 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.

Benefits

• Benefits starting from Day 1
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition and more!

Equal Employment Opportunity

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.