[Hiring] Product Manager, Pega @Warner Music Group

Role Description

The Product Manager sits within the GBS Global Operations team and is responsible for executing the vision, strategy, and roadmap for our enterprise-level internal case management system.

While prior experience with Pega is highly advantageous, it is not a firm requirement; we are looking for a seasoned Product Management professional who can master the platform's capabilities to drive high-value outcomes. This role requires a robust background in Software Development Lifecycle (SDLC) and the ability to translate complex business processes into scalable, automated workflows.

You will serve as the strategic bridge between business stakeholders, regional service desks, and technical delivery teams. You will oversee the work of external developers and lead the entire product lifecycle—from discovery and ideation through development, launch, and continuous improvement—ensuring that the platform evolves in alignment with the broader corporate strategy.

Here you’ll get to:

• Implement a multi-year product strategy for Pega, including project management of Pega system upgrades and improvements.
• Prioritize the product backlog based on business impact, ROI, and technical feasibility.
• Lead discovery sessions with business units to identify pain points and opportunities. Translate these into high-quality user stories, process maps, and functional requirements tailored for Pega’s Case Management and Decisioning engines.
• Communicate regularly with executive leadership on enhancement status, product health and delivery milestones.
• Partner closely with external Pega Architects (LSA) and Lead Business Architects (LBA) to ensure solutions leverage "out-of-the-box" (OOTB) functionality where possible and maintain platform integrity.
• Drive Agile ceremonies, including sprint planning, daily stand-ups, estimation sessions and retrospectives. Ensure the team has a clear definition of "ready" and "done."
• Oversee User Acceptance Testing (UAT), training documentation, and change management initiatives to ensure high user adoption and seamless deployment.
• Define and track Key Performance Indicators to measure the success of Pega applications, using data to drive iterative improvements.
• Ensure compliance with the SOX controls relevant to Pega by making sure each change is properly documented, tested and approved by business units and leadership.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or an equivalent combination of education and experience.
• 3-5 years of experience in Product Management, specifically within enterprise software, CRM, or Business Process Management (BPM).
• Consistent record of leading cross-functional teams in an Agile/Scrum environment.
• Strong understanding of API integrations, microservices architecture, and cloud deployment models as they relate to Pega.
• Work both autonomously, without constant supervision while maintaining a high sense of accountability.
• Strong communication, organisation and coordination skills.
• Meet deadlines consistently and effectively while working under pressure.
• Manage multiple assignments at any given time and prioritize them effectively and appropriately.
• Customer service approach and a track record of building strong relationships across a global organisation.

Requirements

• Hands-on experience working with the Pega Platform. Familiarity with Pega Strategic Applications (e.g., Pega Customer Service, Pega Sales Automation).
• Pega Business Architect (CPBA) or Pega Product Owner certifications.
• Pega System Architect (CSA/CSSA) certification is a significant plus.
• Pragmatic Institute or Scrum Alliance (CSPO) certifications.
• Lean Six Sigma certification.
• Experience in a shared services environment.
• Experience managing products within a Finance function.
• Experience using Figma to create mock-ups.
• Music industry experience a plus.

Company Description

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.