[Hiring] Product Manager - Patient Experience @Collectly

Role Description

Collectly is looking for a Product Manager to own the patient experience around its AI agent, Billie. This role involves:

• Leading product discovery with customers and turning insights into a prioritized roadmap for patient experience.
• Owning the patient experience end-to-end, defining key patient situations and collaborating with engineering to optimize the product.
• Designing proactive patient outreach strategies and measuring their impact on satisfaction and revenue.
• Defining and owning metrics for the patient-facing product to guide future developments.
• Analyzing product performance by querying data and reviewing real patient conversations.
• Prototyping with AI tools to validate concepts before specification.
• Partnering with engineering on agent behavior and integrations.
• Scaling successful configurations across the customer base.
• Leading technical customer projects and managing the initial weeks post-launch.
• Keeping customer-facing materials current for pre-service and patient support.

Qualifications

• Experience in US healthcare (must-have!): RCM, eligibility, claims, payments, payer-provider workflows.
• 3+ years of product management experience in technical B2B products, with full ownership of what gets built and why.
• A track record of quantified business outcomes: revenue, cost reduction, conversion, automation rate, or efficiency.
• Direct customer-facing experience with B2B customers; enterprise experience preferred.
• Experience launching new products, not only features within existing ones.
• Hands-on with AI tools: able to build prototypes and run analyses with Claude or similar.
• Strong analytical skills; comfortable writing code and SQL with AI while doing your own analysis.
• Ability to fly to San Francisco for an onsite interview with the team (at our costs).

Requirements

• Customer discovery.
• Product ownership and decision-making.
• Data-driven decision making.
• Analytical depth and curiosity.
• Leading technical customer projects.
• Hands-on mindset.

Preferred

• A previous role in engineering, data science, or analytics.
• Startup or small-product-team background; founder or early-stage experience.
• Experience working on AI/ML products.

Benefits

• Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.
• Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents.
• Equity Opportunities: Share in our success with stock options.
• Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match.
• Student Loan Support: Contributions toward your student loans.
• Compensation Range: $160,000 - $210,000 a year.