[Hiring] Product Manager, Patient Access & Fulfilment @Junction

Role Description

Healthcare is in crisis and the people behind the results deserve better. Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: build the infrastructure that makes predictive, personalized care possible.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Junction sits at the center of labs, providers, and the developers building on top of us. We process 20M lab tests a year today and are on track for 60M next year. That means every 300th outpatient lab test in the USA already runs through our systems, and by end of next year we endeavor to make it every 100th. The product decisions we make now will shape how we get there.

You'll own the clinical side of our labs product, from what providers can order to how results reach them, and what happens when something critical needs attention. You'll tackle complex workflows across a growing array of lab partners, build a best-in-class provider experience, and make sure it all scales reliably.

You'll report to our Head of Product, work closely with engineering from discovery to shipping, and help shape how we build product at Junction.

Qualifications

• Experienced PM who's shipped complex, technical B2B products that clinicians rely on.
• Provider and healthcare experience: you've built products used by clinicians, and you've spent real time understanding how providers work day to day.
• Startup PM experience: you've owned an area end-to-end at an early-stage company (Series A–C or equivalent).
• Understand healthcare deeply: You understand how incentives, economics, and relationships between providers, payers, and patients shape how healthcare actually works.
• Complex B2B product experience: you've built products that stay simple in the face of complexity.
• Comfortable with technical depth: you can write SQL, read an API doc.
• Customer-obsessed: customer conversations are your lifeline.
• Strong judgment, clear communicator: you write clearly and can talk to anyone.

Requirements

• Own clinical coverage: the range of tests our customers can access through our lab integrations and partnerships.
• Own result quality: matching, normalization and turnaround, including how providers resolve results that cannot be matched automatically.
• Own the provider experience: how providers order tests, review results and handle critical values.
• Find new ways to deliver clinical value: new tests, ordering options and ways for providers to act on results.
• Make calls with incomplete information and flag the ones that need a wider conversation.
• Turn real-world signal into roadmap: customer pain, production issues, vendor behavior, support escalations.
• Partner with Product Ops on launches: so GTM, Success, Support and Operations are ready when the product is.
• Help build the product function: how we plan, how we write, how we talk to customers, how we measure success.

Benefits

• Your salary is dependent on your location and experience level.
• Equity (extended exercise post 2 years of employment).
• Company and team offsites.
• Monthly learning budget of $150 for personal development and productivity.
• $100 monthly wellness budget.
• Flexible, remote-first working, including $1K for home office equipment.
• Coworking budget.
• 36 days paid time off (including bank holidays).
• Premium healthcare coverage.
• 4% monthly contribution to pension/401k.
• Yearly blood test on us.
• Enhanced parental, foster, and adoption leave.