[Hiring] Product Manager - Microsoft Dynamics CRM & Field Service @NTT DATA Services

Role Description

We are looking for a dynamic and experienced Product Manager to lead the vision, strategy, and delivery of Microsoft Dynamics CRM and Field Service modules. This role requires strong collaboration with cross-functional teams, stakeholder engagement, and a deep understanding of product lifecycle management to drive business value and user satisfaction.

• Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities.
• Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals.
• Engage with internal and external stakeholders to gather, analyze, and refine requirements.
• Collaborate closely with development and QA teams to:
  • Define clear acceptance criteria.
  • Ensure high-quality delivery aligned with expectations.
• Monitor product performance, usage, and adoption metrics, and recommend improvements.
• Lead release planning, including sprint planning and go-live coordination.
• Facilitate continuous feedback loops to drive product enhancements and innovation.
• Ensure alignment between business needs and technical implementation.

Qualifications

• 8+ Years of Strong background in IT project/program management, preferably with exposure to:
  • Microsoft Dynamics CRM
  • Dynamics 365 Field Service
• Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams.
• Proven ability to manage multiple priorities in a fast-paced, evolving environment.
• 6+ Years of Experience with Agile and Waterfall methodologies.
• 8+ Years of Hands-on experience with tools such as:
  • Azure DevOps
  • Jira or similar work management tools
• Strong analytical and problem-solving abilities.

Requirements

• Experience working on Dynamics 365 implementations or enhancements.
• Understanding of customer service operations or field service processes.
• Exposure to product analytics and KPI tracking.
• Experience in cross-functional and global team environments.

Key Competencies

• Product ownership and strategic thinking.
• Stakeholder engagement and communication.
• Adaptability and prioritization.
• Collaboration and team-oriented mindset.
• Continuous improvement and innovation focus.