[Hiring] Product Manager - Merchant Experience @WalletConnect

Role Description

This is a Senior Product Manager position on the Merchant Experience team within WalletConnect Pay. You'll work closely with the Head of Product to shape and scale the merchant side of the platform. This includes the tools and integrations that businesses rely on to accept on-chain payments.

This role sits at the intersection of payments product and crypto native infrastructure. You'll own:

• Merchant facing surfaces end-to-end
• Checkout SDKs
• The merchant dashboard
• Onboarding and KYB
• Settlement and reporting

You'll help translate complex protocol primitives into a checkout experience that merchants and their developers can adopt without friction. You'll also drive the discovery work behind the roadmap, talking directly to merchants and integrators to ensure we're building what actually moves their numbers.

Day-to-day, you'll work in PRDs, dashboards, and discovery calls; pair directly with design and engineering leads without a layer in between; and hold the line on metrics like:

• Merchant activation
• Integration time-to-first-transaction
• Checkout conversion
• Settlement reliability

You'll own the merchant outcomes of what you ship, including instrumentation, qualitative signal, and the feedback loop back into the roadmap. You'll work closely with BD, compliance, and the consumer wallet teams as merchant needs evolve.

Qualifications

• 7+ years in product / engineering management building merchant-facing, B2B, or platform products.
• Payments, fintech, or e-commerce infrastructure experience.
• API and platform product experience.
• Web3 experience is NOT required but it's a plus.

Requirements

• Own the merchant dashboard end-to-end.
• Design the merchant onboarding journey.
• Build merchant trust through payment visibility.
• Own the PSP partner experience.
• Ship the developer experience merchants expect.
• Define enterprise integration patterns.
• Own the merchant success funnel.
• Own the product side of new customer onboarding.
• Define and maintain integration playbooks.
• Coordinate cross-functionally to ship customer-impacting launches.
• Turn partner feedback into product improvements.
• Set direction for the Merchant Experience squad.

Benefits

• Fully remote position with a budget for your home office or work environment.
• Regular team offsites to incredible locations around the world.
• Opportunities to travel to conferences and community events.
• Generous PTO and parental leave.
• Meaningful Learning & Development budget.
• Competitive compensation package including salary, equity, and potentially tokens.
• Healthcare coverage for US-based team members.
• The chance to build at the forefront of onchain payments with one of the most recognised companies in Web3.