[Hiring] Product Manager IV @Rackspace Technology

Role Description

The Product Manager (PM) ensures achievement of strategic revenue and growth objectives for Rackspace's managed cybersecurity portfolio, with primary focus on the Rackspace Cyber Defense Center (RCDC), Managed security offerings, AI augmented security capabilities, and strategic technology partnerships.

• Researches market trends, competitive dynamics, and customer needs within the managed security market.
• Translates findings into differentiated product requirements and go-to-market strategies.
• Plays a proactive role in product planning and solution design, working at an architectural level to evaluate and direct security technology investments.
• Develops content for marketing collateral, sales enablement, and partner materials.
• Involved throughout the entire product lifecycle from initiation through delivery and eventual retirement, working closely with engineering, security operations, alliance, and other internal stakeholder teams.

Qualifications

• Requires specialized depth and/or breadth of expertise in cybersecurity product management and the managed security services market.
• Leads others to solve complex problems spanning product strategy, security architecture, and customer outcomes.
• Works independently, with guidance in only the most complex situations.
• May provide functional leadership to teams or projects across the PM discipline.

Critical Competencies

• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results in product delivery.
• Customer-driven: Prioritizes customer security outcomes and satisfaction through collaborative and proactive problem-solving.
• Expertise: Possesses deep understanding of the managed security market, customer security program maturity, and the security detection and response technology landscape.
• Agility: Quickly adapts to dynamic threat landscapes, evolving customer needs, and shifts in the competitive security market.
• Compassion: Cultivates a positive and supportive environment to effectively work toward a common goal.

Key Responsibilities

• Own the product strategy and roadmap for managed security offerings and capabilities.
• Define and maintain product requirements grounded in customer security outcomes, threat landscape trends, and competitive positioning in the managed security markets.
• Evaluate and direct security technology investments at an architectural level.
• Facilitate build vs. buy vs. partner analysis for new security capabilities.
• Develop business cases for new managed security offerings, including revenue modeling, competitive differentiation, and go-to-market strategy.
• Partner with Product Marketing to develop messaging, collateral, and sales training materials.
• Serve as the PM voice in operational reviews, ensuring product direction aligns with SOC and engineering delivery capabilities.
• Manage cross-functional product lines spanning detection engineering, threat intelligence, IAM, network security, cloud security, application security, onboarding, and partner-delivered capabilities.
• Mentor or coach other product managers within the PM team.
• Represent Rackspace security products in alliance, partner, and analyst forums.

Security Domain Knowledge

• Working knowledge required across various domains including detection and response, threat intelligence, IAM, network security, application security, secure SDLC, cloud security, information protection, GRC, vulnerability management, and AI security.

Skills

• Product strategy and roadmap management for security or technology platforms.
• Stakeholder management (internal and external).
• Agile/Lean development practices in a managed services delivery context.
• Business case development and financial modeling for security offerings.
• Competitive analysis and market positioning in the MSSP and GSI market.
• Cross-functional collaboration across product, engineering, and SOC teams.
• Go-to-market planning: messaging frameworks, sales enablement, and partner alignment.
• Data analysis: ability to interpret security telemetry, product usage, and operational metrics.
• Alliance and partner management.
• Process improvement with attention to both product delivery and operational efficiency.
• Written and verbal communication at executive, technical, and customer-facing levels.

Education

• Bachelor's Degree required, preferably in a field related to the role (Computer Science, Information Security, Business, or related).

Certifications (Preferred, Not Required)

• CISSP, CISM, CompTIA Security+ or CySA+, or equivalent security management certification.
• Microsoft Security Operations Analyst Associate, Azure Security Engineer Associate, AWS Certified Security – Specialty, Google Professional Cloud Security Engineer, CCSP, or equivalent.
• GIAC Security Essentials (GSEC), GIAC Cloud Security Essentials (GCLD), or equivalent foundational security certification.
• Certified Information Privacy Professional (CIPP/T or CIPM), Certified Data Privacy Solutions Engineer (CDPSE), or equivalent data privacy certification.
• Pragmatic Marketing or equivalent product management certification.

Experience

• 8–11 years of experience in product management, with a significant portion in cybersecurity, managed security services, or security technology.
• Advanced knowledge of the managed security services and professional services market.
• Demonstrated experience owning a security product or service through multiple full lifecycle stages.
• Experience working with or alongside a SOC or managed detection and response delivery team preferred.
• Experience managing technology alliance or partner relationships preferred.
• Experience operating in a global or offshore delivery model.