[Hiring] Product Manager - Institutional Onboarding & Verification @Luno

Role Description

You will own how businesses and institutions get access to Luno, and to everything built on Luno’s rails. Your responsibilities include:

• Owning the business and institutional onboarding platform end-to-end: KYB, verification, screening, periodic refresh, and the journey from first application to first transaction.
• Configuration per business line: Luno Institutional and BlockTower each carry their own CDD standards and risk appetite, in segregated environments, on the platform you own.
• Measuring time-to-onboard and abandonment: finding where institutions drop out, discovering why, and designing the changes that fix it.
• Owning the relationship with verification vendors: integration, performance, cost, and our roadmap.
• Extending the platform to multi-region and global onboarding: working with legal, risk, and country teams to turn a regulatory position into a compliant product.
• Partnering with our operations teams: reducing manual effort per case, so specialists handle the complex work and automations handle the rest.

Qualifications

• 3+ years of experience as a Product Manager in a regulated fintech, crypto, or financial services business.
• Experience building products in onboarding, identity, KYC/KYB, compliance tooling, or an adjacent domain.
• Technical comfort where product meets integration: vendor APIs, environment configuration, and how identity data moves between systems.
• Rigor with data: ability to find where a journey leaks, quantify what it costs, and prioritize accordingly.
• Ownership of delivery, not just definition: working with engineering teams in a continuous rhythm and holding accountability for what ships and what it achieves.
• Stakeholder management skills: keeping operations, vendors, and institutional customers aligned, communicating risks early, and garnering support through clear, concise writing.
• Ability to work well with compliance, legal, and risk teams while holding a position on customer experience and respecting regulatory obligations.
• Experience managing third-party vendors as product dependencies: selection, integration, and ongoing performance.
• Comfort in front of external stakeholders - institutional customers, vendors, and partners - and ability to represent the product credibly.
• Use of AI as part of work in discovery, analysis, writing, and prototyping, with demonstrable changes in output.

Benefits

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Option to buy and sell up to 5 days leave.
• Excellent private medical insurance for body and mind improvement.
• Access to Learnably and additional learning platforms for personal and professional development.
• 6 months primary caregiver leave.
• Paw-ternity leave for your furry friend.
• Annual Inspiration Day, in addition to your annual leave which increases based on your length of service.
• A collaborative, friendly work community with regular social events and virtual classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees up to a certain amount with Luno from the day you start (Offer only available on Luno Instant Buy, not Luno Exchange).